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Business & Information Systems Engineering
Published in: Business & Information Systems Engineering 4/2009

01-08-2009 | State of the art

The State of Research on Information Systems Success

A Review of Existing Multidimensional Approaches

Authors: Dipl.-Wirt.-Inf. Nils Urbach, Prof. Dr. Stefan Smolnik, Prof. Dr. Gerold Riempp

Published in: Business & Information Systems Engineering | Issue 4/2009

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Abstract

Measuring information systems (IS) success is of great interest to both researchers and practitioners. This article examines multidimensional approaches to measuring IS success and explores the current state of IS success research through a literature review and by classifying articles published between 2003 and 2007. Based on a total of 41 academic journal and conference publications, the relevant research carried out is identified, while the research results are categorized, consolidated, and discussed. The results show that the dominant empirical research analyzes the individual impact of a certain type of information system by ascertaining users’ evaluation of it by means of surveys and then applying structural equation modeling. The DeLone and McLean information systems success model is the main theoretical basis of the reviewed empirical studies. This article provides researchers with a comprehensive review and structuring of IS success research. Furthermore, opportunities for additional development are identified and future research directions suggested.
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Appendix
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Metadata
Title
The State of Research on Information Systems Success
A Review of Existing Multidimensional Approaches
Authors
Dipl.-Wirt.-Inf. Nils Urbach
Prof. Dr. Stefan Smolnik
Prof. Dr. Gerold Riempp
Publication date
01-08-2009
Publisher
SP Gabler Verlag
Published in
Business & Information Systems Engineering / Issue 4/2009
Print ISSN: 2363-7005
Electronic ISSN: 1867-0202
DOI
https://doi.org/10.1007/s12599-009-0059-y

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