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Journal of Business Economics

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01.05.2015 | Original Paper

Untangling knowledge creation and knowledge integration in enterprise wikis

verfasst von: Roman Beck, Arun Rai, Kai Fischbach, Mark Keil

Erschienen in: Journal of Business Economics | Ausgabe 4/2015

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Abstract

A central challenge organizations face is how to build, store, and maintain knowledge over time. Enterprise wikis are community-based knowledge systems situated in an organizational context. These systems have the potential to play an important role in managing knowledge within organizations, but the motivating factors that drive individuals to contribute their knowledge to these systems is not very well understood. We theorize that enterprise wiki initiatives require two separate and distinct types of knowledge-sharing behaviors to succeed: knowledge creation (KC) and knowledge integration (KI). We examine a Wiki initiative at a major German bank to untangle the motivating factors behind KC and KI. Our results suggest KC and KI are indeed two distinct behaviors, reconcile inconsistent findings from past studies on the role of motivational factors for knowledge sharing to establish shared electronic knowledge resources in organizations, and identify factors that can be leveraged to tilt behaviors in favor of KC or KI.

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Journal of Business Economics

From January 2013, the Zeitschrift für Betriebswirtschaft (ZfB) is published in English under the title Journal of Business Economics (JBE). The Journal of Business Economics (JBE) aims at encouraging theoretical and applied research in the field of business economics and business administration, promoting the exchange of ideas between science and practice.

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Another way of describing different types of authorship now distinguished by different motivational drivers has been suggested by Anthony et al. (2009), who focused on the quality of contributions to a public wiki system and distinguished between “zealots” and “good Samaritans” who correspond quite similarly to our two types of KC and KI behavior. Zealots are characterized as being strongly interested in gaining reputation, whereas good Samaritans are interested in helping others.

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Titel: Untangling knowledge creation and knowledge integration in enterprise wikis
verfasst von: Roman Beck
Arun Rai
Kai Fischbach
Mark Keil
Publikationsdatum: 01.05.2015
Verlag: Springer Berlin Heidelberg
Erschienen in: Journal of Business Economics / Ausgabe 4/2015
Print ISSN: 0044-2372
Elektronische ISSN: 1861-8928
DOI: https://doi.org/10.1007/s11573-014-0760-2

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