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Erschienen in:
2016 | OriginalPaper | Buchkapitel
A Benchmarking Model for Indian Service Industries
verfasst von : Bhupender Singh, Sandeep Grover, Vikram Singh
Erschienen in: CAD/CAM, Robotics and Factories of the Future
Verlag: Springer India
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Abstract
Benchmarking is the most important tool for improvement which is proficient over comparison through other organizations known as the best within precise extent. This study marines the service industries to focus its modest edge such as customer service, function ability, policy, adequacy and many more though conveying other processes through opposition and highlights different types of Benchmarking process used in industries, that gives effective used of factors for their implementation. Thus, an attempt is made by authors to give a model for the evaluation of Benchmarking by using MADM (ANP) approach. A benchmarking model is proposed which can be implemented in service industries of developing countries like India as the industries are showing huge interest for improving their competitiveness in global scenario.