3. A Delphi Summary of Desired Futures 2020 and 2030

The Delphi method helped develop a deeper understanding of how experts in the fields of private banking, wealth management, technological innovations, and social discourse consider future trends, developments, and related forces likely to lead to opportunities and emerging possibilities in the private banking sector. Qualitative research methods, and the use of foresight processes and tools, are introduced in what the author referrers to as a design-inspired foresight approach. Specifically, this chapter lays out the participant sampling, research design, study questions, and approaches taken to illicit current and emerging issues from experts in Financial Services over several Delphi rounds probing into the future (2020, 2030) from four perspectives:—the organization, market, industry, and the Chinese consumer. The analysis of the Delphi survey produced a total of 237 issues, and 8 scenario statements across two time horizons.