nach oben

Erschienen in:

2019 | OriginalPaper | Buchkapitel

A Framework for SME Performance Evaluation

verfasst von : Agostino Villa, Teresa Taurino

Erschienen in: Advances in Manufacturing II

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

Performance evaluation is a key aspect for every manager of an enterprise. An analysis of the production system is necessary to guarantee a solid and robust growth, to cope with periods of crisis that may arise and to support decisions taken on future strategies. Not always the manager, who often coincides with the owner, of a micro or small and medium-sized enterprise (SME) has the knowledge and the appropriate tools to analyze, autonomously, the production system. Small enterprises are not always able to assign this assessment to qualified personnel or to an external company. Hence the need for an easy-to-use tool that can be understood and easily used by the manager. The proposed tool originates from a model of enterprise, which was developed in collaboration with business economists. Its interaction with the economic environment is simplified by focusing the analysis to those performance indicators that can be easily measured in a small production system and whose values can be easily read by the manager or owner.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Nächstes Kapitel Environmental Management and Green Attitudes of the European SME Sector

Muller, P., Jenna, J., Herr, D., Koch, L., Peycheva, V., McKiernan, S.: Annual report on European SMEs 2016/2017, Editor Karen Hope (2017). https://doi.org/10.2873/742338

Addy, C., Pearce, J., Bennett, J.: Performance measures in small manufacturing enterprises: are firms measuring what matters? In: 10th National Conference on Manufacturing Research (Proceedings), pp. 110–114. Taylor & Francis Publishing, Loughborough (1994)

Alfaro, J., Ortiz, A., Poler, R.: Performance measurement system for business processes. Prod. Plann. Control 18(8), 641–654 (2007). https://doi.org/10.1080/09537280701599772CrossRef

Bruno, G., Taurino, T., Villa, A.: An approach to support SMEs in manufacturing knowledge organization. J. Intell. Manuf. 29, 1–14 (2016). https://doi.org/10.1007/s10845-015-1186-6CrossRef

Hudson, M., Smart, A., Bourne, M.: Theory and practice in SME performance measurement systems. Int. J. Oper. Prod. Manag. 21(8), 1096–1115 (2001). https://doi.org/10.1108/EUM0000000005587CrossRef

Hudson, M., Lean, J., Smart, P.A.: Improving control through effective performance measurement in SMEs. Prod. Plann. Control 12(8), 804–813 (2001). https://doi.org/10.1080/09537280110061557CrossRef

Ballantyne, J., Brignall, S.: A taxonomy of performance measurement frameworks, Research Paper No 135, Warwick Business School, Warwick (1994)

Hay, D.A., Morris, D.J.: Industrial Economics: Theory of Evidence. Oxford University Press, Oxford (1979)

Suresh, K.J., Barua, M.K.: An integrated model of supply chain performance evaluation and decision-making using structural equation modelling and fuzzy AHP. Prod. Plann. Control 25(11), 938–957 (2014). https://doi.org/10.1080/09537287.2013.782616CrossRef

10.

Fitzgerald, L., Johnson, R., Brignall, S., Silvestro, R., Voss, C.: Performance Measurement in Service Businesses. CIMA, London (1991)

11.

Taurino, T., Villa, A.: From SMEs networks towards collaborative management. Procedia Manuf. 13, 1297–1304 (2017). https://doi.org/10.1016/j.promfg.2017.09.060CrossRef

12.

Tan, E.N., Smith, G., Saad, M.: Managing the global supply chain: a SME perspective. Prod. Plann. Control 17(3), 238–246 (2006). https://doi.org/10.1080/09537280500285417CrossRef

13.

Taurino, T., Villa, A.: Developing collaborative manufacturing in small and medium-sized enterprises. In: 24th International Conference on Production Research – New challenges for production Research, Poznan, Poland, 30 July–03 August 2017 (2017)

14.

Taurino, T., Villa, A.: From industrial districts to SME collaboration frames. Int. J. Prod. Res. 56, 974–982 (2017). https://doi.org/10.1080/00207543.2017.1401244CrossRef

15.

Schumpeter, J.A.: History of Economic Analysis (re: Chap. 7.1. La funzione della produzione – Italian translation), Boringhieri (1972)

16.

Malinvaud, E.: The Theory of Unemployment Reconsidered. Basil Blackwell, Oxford (1977)

17.

Lombardini, S., Donati, F., Villa, A.: Equilibrium, disequilibrium and growth. In: 7th World Congress of International Economic Association, Madrid, Special Plenary Paper (1983)

18.

Villa, A., Antonelli, D., Cassarino, I.: A methodology for performance analysis of SMEs networks. In: 12 IFAC Symposium on Information Control Problems in Manufacturing, Saint-Etienne, pp. 605–610 (2006)

19.

Bititci, U.S.: Modelling of performance measurement systems in manufacturing enterprises. Int. J. Prod. Econ. 42(2), 137–147 (1995)CrossRef

20.

Bititci, U., Carrie, A., Turner, T.: Diagnosing the integrity of your performance measurement system. Control Mag. 24, 9–13 (1998)

21.

Bititci, U.S., Mendibil, K., Albores, P., Martinez, M.: Measuring and managing performance in collaborative enterprises. Int. J. Oper. Prod. Manag. 25(4), 333–353 (2005)CrossRef

22.

Bititci, U.S., Firat, S.U.O., Garengo, P.: How to compare performances of firms operating in different sectors? Prod. Plann. Control 24(12), 1032–1049 (2013). https://doi.org/10.1080/09537287.2011.643829CrossRef

23.

Kaplan, R.S., Norton, D.P.: The balanced scorecard: measures that drive performance. Harvard Bus. Rev. 70(1), 71–79 (1992)

24.

Kaplan, R.S., Norton, D.P.: Transforming the balanced scorecard from performance measurement to strategic management: part i. Acc. Horiz. 15(1), 87–104 (2001). https://doi.org/10.2308/acch.2001.15.1.87CrossRef

25.

Kaplan, R.S., Norton, D.P.: The strategy map: guide to aligning intangible assets. Strategy Leadersh. 32(5), 10–17 (2004). https://doi.org/10.1108/10878570410699825CrossRef

26.

Fu-Hsiang, C., Hsu, T.-S., Tzeng, G.-H.: A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP. Int. J. Hosp. Manag. 30, 908–932 (2011). https://doi.org/10.1016/j.ijhm.2011.02.001CrossRef

27.

Berkman, E.: How to use the balanced scorecard. CIO Magazine (2002). www.cio.com/archive/051502/scorecard.html

28.

Medori, D.: The development and implementation of an integrated performance measurement framework. In: Performance Measurement – Theory and Practice (Conference Proceedings), vol. 2, pp. 639–646. Cambridge University, Cambridge (1998)

29.

Medori, D.: Integrated performance measure framework, Coventry University, Coventry (1998)

Titel: A Framework for SME Performance Evaluation
verfasst von: Agostino Villa
Teresa Taurino
Verlag: Springer International Publishing
Buch: Advances in Manufacturing II
Print ISBN: 978-3-030-18788-0

Electronic ISBN: 978-3-030-18789-7

Copyright-Jahr: 2019
DOI: https://doi.org/10.1007/978-3-030-18789-7_1

Premium Partner

Marktübersichten

Die im Laufe eines Jahres in der „adhäsion“ veröffentlichten Marktübersichten helfen Anwendern verschiedenster Branchen, sich einen gezielten Überblick über Lieferantenangebote zu verschaffen.

Zur Marktübersicht

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"

Premium Partner

Marktübersichten