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Erschienen in:
2010 | OriginalPaper | Buchkapitel
A System Dynamics Model to Identify and Measure the Paper Digitization Advantages in Public Administration
verfasst von : Nunzio Casalino, Stefano Armenia, Mauro Draoli
Erschienen in: Management of the Interconnected World
Verlag: Physica-Verlag HD
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This study provides a System Dynamics model built to identify the benefits arising from the process of digitization in the Italian Public Administration. The paper describes the process in terms of the causal relationships between systemic variables that define the underlying structure of the problem. The analysis focuses on the interaction between the “outer world” of the citizens and the “inner world” of the Italian Administrations, by designing a causal loop diagram and a stock and flow simulation model. The systemic approach allows considering many crucial aspects for the digitization problem and provides a rich analysis that shows how those obstacles brought forward by social and psychological factors may become a great obstacle to organizational change.