Weitere Artikel dieser Ausgabe durch Wischen aufrufen
The purpose of this study was to examine telework using a within-person research methodology and to broaden the typical outcomes investigated in regards to telework.
Data were obtained from a large U.S. government organization from both supervisors and non-supervisors. Surveys were completed on five consecutive workdays when employees were either teleworking or not (n = 180). On average, employees teleworked 2.13 days during data collection.
Employees generally have a more positive work experience while teleworking. They report higher levels of job performance and job satisfaction, and did better on an objective creative task when teleworking.
Research findings can vary in magnitude and even direction when considered at different levels of analysis. The results of this study support the generally positive findings about telework from between-person research at the within-person level. Managers can utilize this information to appropriately consider when employees need to be in the office and when teleworking is a viable alternative.
This is the first study to examine telework from a within-person perspective using modern teleworking employees. In addition, the outcomes associated with telework were expanded to include a broader conception of performance (i.e., creative performance). By using a within-person methodology, we can more comprehensively understand the phenomenological experience of telework.
Bitte loggen Sie sich ein, um Zugang zu diesem Inhalt zu erhalten
Sie möchten Zugang zu diesem Inhalt erhalten? Dann informieren Sie sich jetzt über unsere Produkte:
Amabile, T. M. (1996). Creativity in context: Update to “The Social Psychology of Creativity”. Boulder, CO: Westview Press.
Amabile, T. M., Hadley, C. N., & Kramer, S. J. (2002). Creativity under the gun. Harvard Business Review, 80, 52–61. PubMed
Apgar, M. (1998). The alternative workplace: Changing where and how people work. Harvard Business Review, 76, 121–136. PubMed
Bailey, D. E., & Kurland, N. B. (2002). A review of telework research: Findings, new directions and lessons for the study of modern work. Journal of Organizational Behavior, 23, 283–400. doi: 10.1002/job.144.
Brooks-Shesler, L., & Tetrick, L. E. (2010). Perceptions of the frequency and effectiveness of organizational innovations. Paper presented at the annual meeting of the American Psychological Association, San Diego, CA.
Dalal, R. S., Lam, H., Weiss, H. M., Welch, E. R., & Hulin, C. L. (2009). A within-person approach to work behavior and performance: Concurrent and lagged citizenship–counterproductivity associations, and dynamic relationships with affect and overall job performance. Academy of Management Journal, 52, 1051–1066. doi: 10.5465/AMJ.2009.44636148. CrossRef
Duxbury, L. E., Higgins, C. A., & Neufeld, D. (1998). Telework and the balance between work and family: Is telework part of the problem or part of the solution? In M. Igbaria & M. Tan (Eds.), The virtual workplace (pp. 218–255). Hershey, PA: Idea Group Publishing.
Duxbury, L., & Neufeld, D. (1999). An empirical evaluation of the impacts of telecommuting on intra-organizational communication. Journal of Engineering and Technology Management, 1, 1–28.
Golden, T. D. (2012). Altering the effects of work and family conflict on exhaustion: Telework during traditional and non-traditional work hours. Journal of Business and Psychology, 27, 255–269. CrossRef
Golden, T. D., Veiga, J. F., & Dino, R. N. (2008). The impact of professional isolation on teleworker job performance and turnover intentions: Does time spent teleworking, interacting face-to-face, or having access to communication-enhancing technology matter? Journal of Applied Psychology, 93, 1412–1421. doi: 10.1037/a0012722. CrossRefPubMed
Hill, E. J., Ferris, M., & Märtinson, V. (2003). Does it matter where you work? A comparison of how three work venues (traditional office, virtual office, and home office) influence aspects of work and personal/family life. Journal of Vocational Behavior, 63, 220–241. doi: 10.1016/S0001-8791(03)00042-3. CrossRef
Humphrey, S. E., Nahrgang, J. D., & Morgeson, F. P. (2007). Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature. Journal of Applied Psychology, 92, 1332–1356. doi: 10.1037/0021-9010.92.5.1332. CrossRefPubMed
Janssen, O., & van Yperen, N. W. (2004). Employees’ goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction. Academy of Management Journal, 47, 368–384. CrossRef
Kaplan, S. A., Warren, C., Barsky, A., & Thoresen, C. (2009). A note on the relationship between affect(ivity) and differing conceptualizations of job satisfaction: Some unexpected meta-analytic findings. European Journal of Work and Organizational Psychology, 18, 29–54. doi: 10.1080/13594320701873264. CrossRef
Konradt, U., Hertel, G., & Schmook, R. (2003). Quality of management by objectives, task-related stressors, and non-task-related stressors as predictors of stress and job satisfaction among teleworkers. European Journal of Work and Organizational Psychology, 12, 61–79. doi: 10.1080/13594320344000020. CrossRef
LaHuis, D. M., Hartman, M. J., Clark, P. C., & Hakoyama, S. (2013). Explained variance measures for multilevel models. In: Poster presented at the 28th annual conference of the Society for Industrial and Organizational Psychology, Houston, TX.
Lister, K., & Harnish, T. (2011). The state of telework in the U.S.: How individuals, business, and government benefit. Telework Research Network. Retrieved February 2, 2013 from http://www.workshifting.com/downloads/downloads/Telework-Trends-US.pdf.
Martins, L. L., Gilson, L. L., & Maynard, M. T. (2004). Virtual team: What do we know and where do we go from there? Journal of Management, 30, 805–835. doi: 10.1016/j.jm.2004.05.002.
Montag, T., Maertz, C. P., & Baer, M. (2012). A critical analysis of the workplace creativity criterion space. Journal of Management, 38, 1362–1386. CrossRef
Morganson, V. J., Major, D. A., Oborn, K. L., Verive, J. M., & Heelan, M. P. (2010). Comparing telework locations and traditional work arrangements: Differences in work-life balance support, job satisfaction, and inclusion. Journal of Managerial Psychology, 25, 578–595. doi: 10.1108/02683941011056941. CrossRef
Noonan, M. C., & Glass, J. L. (2012). The hard truth about telecommuting. Monthly Labor Review, 135, 38–45.
Ramsower, R. M. (1983). Telecommuting: The organizational and behavioral effects of working from home. Ann Arbor, MI: University Microfilms International.
Smart Valley Telecommuting Team. (1994). Smart valley telecommuting guide. San Mateo, CA: Smart Valley, Incorporated.
Smith, P. G. (2007). Enhancing flexibility in dispersed product development teams. In S. P. Mac Gregor & T. Torres-Coronas (Eds.), Higher creativity for virtual teams: Developing platforms for co-creation (pp. 246–263). Hershey, PA: Information Science Reference/IGIGlobal. CrossRef
Sparrow, P. (2000). Teleworking and the psychological contract: A new division of labor. In K. D. Lamond & P. Standen (Eds.), Managing telework: Perspectives from human resource management and work psychology. London: Thomson Learning.
Taylor, D. S., & Kavanaugh, J. K. (2005). Developing a model of leadership in the teleworking environment: A qualitative study. Journal of Organizational Culture, Communications, and Conflict, 9, 73–95.
Telework Enhancement Act of 2010, Public Law 111-292, 124 Stat. 3165 (2010).
United States Office of Personnel Management. (2010). Status of telework in the Federal Government. Retrieved January 20, 2013 from http://telework.gov/Reports_and_Studies/Annual_Reports/2010teleworkreport.pdf.
Weber, M. (1968). Economy and society. Los Angeles, CA: University of California Press.
Willis, G., DeMaio, T., & Harris-Kojetin, B. (1999). Is the bandwagon headed to the methodological promised land? Evaluating the validity of cognitive interviewing techniques. In M. Sirken, D. Herrmann, S. Schechter, N. Schwarz, J. Tanur, & R. Tourangeau (Eds.), Cognition and survey research (pp. 133–153). New York: Wiley.
World at work. (2011). Telework 2011: A world at work special report. Retrieved January 27, 2013 from http://www.worldatwork.org/waw/adimLink?id=53034.
- A Within-Person Examination of the Effects of Telework
Ronald P. Vega
Amanda J. Anderson
Seth A. Kaplan
- Springer US
Neuer Inhalt/© Stellmach, Neuer Inhalt/© Maturus, Pluta Logo/© Pluta