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Erschienen in: Business & Information Systems Engineering 5/2016

01.08.2016 | Catchword

Advanced User Assistance Systems

verfasst von: Prof. Dr. Alexander Maedche, Dr. Stefan Morana, Dr. Silvia Schacht, Dr. Dirk Werth, Julian Krumeich

Erschienen in: Business & Information Systems Engineering | Ausgabe 5/2016

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Information technology (IT) capabilities are increasing at an impressive pace, but users’ cognitive abilities are not developing at the same speed. Thus, there is a gap between users’ abilities and available IT. Handbooks or online help functions such as “F1 help” try to close this gap by providing explanatory information for the IT capabilities at hand. However, there is strong empirical evidence that traditional support structures are not as effective as intended (Sykes 2015); on the contrary, they distract users from their work (Barrett et al. 2004), which results in decreased efficiency and effectiveness as well as lower job satisfaction. …
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Metadaten
Titel
Advanced User Assistance Systems
verfasst von
Prof. Dr. Alexander Maedche
Dr. Stefan Morana
Dr. Silvia Schacht
Dr. Dirk Werth
Julian Krumeich
Publikationsdatum
01.08.2016
Verlag
Springer Fachmedien Wiesbaden
Erschienen in
Business & Information Systems Engineering / Ausgabe 5/2016
Print ISSN: 2363-7005
Elektronische ISSN: 1867-0202
DOI
https://doi.org/10.1007/s12599-016-0444-2

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