nach oben

Business & Information Systems Engineering

Erschienen in:

11.06.2019 | Discussion

AI-Based Digital Assistants

Opportunities, Threats, and Research Perspectives

verfasst von: Prof. Dr. Alexander Maedche, Prof. Dr. Christine Legner, Prof. Dr. Alexander Benlian, Dr. Benedikt Berger, Prof. Dr. Henner Gimpel, Prof. Dr. Thomas Hess, Prof. Dr. Oliver Hinz, Dr. Stefan Morana, Prof. Dr. Matthias Söllner

Erschienen in: Business & Information Systems Engineering | Ausgabe 4/2019

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Excerpt

Artificial intelligence (AI) is becoming omnipresent; it permeates our work and private lives in many areas. A key area of application is AI-based digital assistants, which are now becoming available in large numbers and a wide variety of usage scenarios. Research into AI-based digital assistants has a long history, dating back to Joseph Weizenbaum’s well-known ELIZA in 1966. In parallel, global technology companies such as Microsoft, IBM, Google, and Amazon have been working intensively for decades on advancing AI-based digital assistants and have recently made them suitable for the mass market. Empowered by recent advances in AI, these assistants are becoming part of our daily lives. We are observing the ever-growing usage of various digital assistants, for instance, voice-based assistants such as Amazon Alexa, or text-based assistants (chatbots), such as those embedded in Facebook Messenger. It is foreseen that AI-based digital assistants will become a key element in the future of work. Today’s enterprise communication platforms such as Slack or Microsoft Teams already provide many different bot types to augment work, and Gartner (2019) predicts that by 2021, one-quarter of all digital workers will use a virtual employee assistant daily. …

Vorheriger Artikel Anthropomorphic Information Systems

Nächster Artikel Call for Papers, Issue 1/2021

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

WIRTSCHAFTSINFORMATIK

WI – WIRTSCHAFTSINFORMATIK – ist das Kommunikations-, Präsentations- und Diskussionsforum für alle Wirtschaftsinformatiker im deutschsprachigen Raum. Über 30 Herausgeber garantieren das hohe redaktionelle Niveau und den praktischen Nutzen für den Leser.

Jetzt informieren

Business & Information Systems Engineering

BISE (Business & Information Systems Engineering) is an international scholarly and double-blind peer-reviewed journal that publishes scientific research on the effective and efficient design and utilization of information systems by individuals, groups, enterprises, and society for the improvement of social welfare.

Jetzt informieren

Wirtschaftsinformatik & Management

Texte auf dem Stand der wissenschaftlichen Forschung, für Praktiker verständlich aufbereitet. Diese Idee ist die Basis von „Wirtschaftsinformatik & Management“ kurz WuM. So soll der Wissenstransfer von Universität zu Unternehmen gefördert werden.

Jetzt informieren

https://www.theguardian.com/technology/2018/oct/10/amazon-hiring-ai-gender-bias-recruiting-engine. Accessed 26 March 2019. Archived by WebCite^® at http://www.webcitation.org/77ACKVmSo.

https://www.propublica.org/article/how-we-analyzed-the-compas-recidivism-algorithm. Accessed 26 March 2019. Archived by WebCite® at http://www.webcitation.org/77ACdF4bj.

https://edition.cnn.com/2015/07/02/tech/google-image-recognition-gorillas-tag/index.html. Accessed 26 March 2019. Archived by WebCite® at http://www.webcitation.org/77ACoiDyn.

Adam M, Toutaoui J, Pfeuffer N, Hinz O (2019) Investment decisions with robo-advisors: the role of anthropomorphism and personalized anchors in recommendations. In: Proceedings of the 27th European Conference on Information Systems (ECIS 2019). https://aisel.aisnet.org/ecis2019_rp/33/

AI HLEG – European Commission’s High-Level Expert Group on Artificial Intelligence (2018) Draft guideline for trustworthy AI. Brussel

Benlian A, Klumpe J, Hinz O (2019) Mitigating the intrusive effects of smart home assistants by using anthropomorphic design features: a multi-method investigation. Inf Syst J. https://doi.org/10.1111/isj.12243

Chatman JA, Flynn FJ (2005) Full-cycle micro-organizational behavior research. Organ Sci 16(4):434–447. https://doi.org/10.1287/orsc.1050.0136 CrossRef

Dastin J (2018) Amazon scraps secret AI recruiting tool that showed bias against women. https://www.reuters.com/article/us-amazon-com-jobs-automation-insight/amazon-scraps-secret-ai-recruiting-tool-that-showed-bias-against-women-idUSKCN1MK08G. Accessed 14 March 2019

Davenport TH, Kirby J (2016) Just how smart are smart machines? Sloan Manag Rev 57(3):20–25

Dellermann D, Ebel P, Söllner M, Leimeister JM (2019) Hybrid intelligence. Bus Inf Syst Eng. https://doi.org/10.1007/s12599-019-00595-2

Dietvorst BJ, Simmons JP, Massey C (2015) Algorithm aversion: people erroneously avoid algorithms after seeing them err. J Exp Psychol Gen 144(1):114–126. https://doi.org/10.1037/xge0000033 CrossRef

Dietvorst BJ, Simmons JP, Massey C (2018) Overcoming algorithm aversion: people will use imperfect algorithms if they can (even slightly) modify them. Manag Sci 64(3):1155–1170. https://doi.org/10.1287/mnsc.2016.2643 CrossRef

Frey CB, Osborne MA (2017) The future of employment: how susceptible are jobs to computerisation? Technol Forecast Soc Change 114:254–280. https://doi.org/10.1016/j.techfore.2016.08.019 CrossRef

Fryer LK, Ainley M, Thompson A, Gibson A, Sherlock Z (2017) Stimulating and sustaining interest in a language course: an experimental comparison of chatbot and human task partners. Comput Hum Behav 75:461–468. https://doi.org/10.1016/j.chb.2017.05.045 CrossRef

Gartner (2019) Gartner predicts 25 percent of digital workers will use virtual employee assistants daily by 2021. https://www.gartner.com/en/newsroom/press-releases/2019-01-09-gartner-predicts-25-percent-of-digital-workers-will-u. Accessed 18 March 2019

Gimpel H (2015) Interview with Thomas W. Malone on “collective intelligence, climate change, and the future of work”. Bus Inf Syst Eng 57(4):275–278. https://doi.org/10.1007/s12599-015-0382-4 CrossRef

Gimpel H, Schmied F (2019) Risks and side effects of digitalization: a multi-level taxonomy of the adverse effects of using digital technologies and media. In: Proceedings of the 27th European Conference on Information Systems (ECIS 2019). https://aisel.aisnet.org/ecis2019_rp/145/

Gnewuch U, Morana S, Maedche A (2017) Towards designing cooperative and social conversational agents for customer service. In: Proceedings of the 38th International Conference on Information Systems (ICIS 2017). Seoul, Korea. https://aisel.aisnet.org/icis2017/HCI/Presentations/1/

Goodhue DL, Thompson RL (1995) Task-technology fit and individual performance. MIS Q 19(2):213. https://doi.org/10.2307/249689 CrossRef

Google AI Blog (2018) Google Duplex: an AI system for accomplishing real-world tasks over the phone. https://ai.googleblog.com/2018/05/duplex-ai-system-for-natural-conversation.html. Accessed 18 March 2019

Gregor S (2006) The nature of theory in information systems. MIS Q 30(3):611–642CrossRef

Haffke I, Kalgovas B, Benlian A (2017) Options for transforming the IT function using bimodal IT. MIS Q Exec 16(2):101–120

Hattie J (2015) The applicability of visible learning to higher education. Scholarsh Teach Learn Psychol 1(1):79–91. https://doi.org/10.1037/stl0000021 CrossRef

Heinrich L, Heinzl A, Riedl R (2011) Wirtschaftsinformatik: Einführung und Grundlegung. Springer, HeidelbergCrossRef

Hess T, Benlian A, Matt C, Wiesböck F (2016) Options for formulating a digital transformation strategy. MIS Q Exec 15(2):123–139. https://doi.org/10.1108/10878571211209314

Jung D, Dorner V, Glaser F, Morana S (2018) Robo-advisory: digitalization and automation of financial advisory. Bus Inf Syst Eng 60(1):81–86. https://doi.org/10.1007/s12599-018-0521-9 CrossRef

Laranjo L, Dunn AG, Tong HL, Kocaballi AB, Chen J, Bashir R et al (2018) Conversational agents in healthcare: a systematic review. J Am Med Inform Assoc 25(9):1248–1258. https://doi.org/10.1093/jamia/ocy072 CrossRef

Lipton ZC (2018) The mythos of model interpretability. Commun ACM 61(10):36–43. https://doi.org/10.1145/3233231 CrossRef

Maedche A, Morana S, Schacht S, Werth D, Krumeich J (2016) Advanced user assistance systems. Bus Inf Syst Eng 58(5):367–370. https://doi.org/10.1007/s12599-016-0444-2 CrossRef

Meyer von Wolff R, Hobert S, Schumann M (2019) How May I help you? State of the art and open research questions for chatbots at the digital workplace. In: Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS 2019), pp 95–104

Mihale-Wilson C, Zibuschka J, Hinz O (2019) User preferences and willingness to pay for in-vehicle assistance. Electron Market 29(1):37–53. https://doi.org/10.1007/s12525-019-00330-5

OECD (2016) Education at a glance 2016: OECD indicators. Paris

Pfeuffer N, Benlian A, Gimpel H, Hinz O (2019) Anthropomorphic information systems. Bus Inf Syst Eng. https://doi.org/10.1007/s12599-019-00599-y

Qiu L, Benbasat I (2009) Evaluating anthropomorphic product recommendation agents: a social relationship perspective to designing information systems. J Manag Inf Syst 25(4):145–182. https://doi.org/10.2753/MIS0742-1222250405 CrossRef

Rai A, Constantinides P, Sarker S (2019) Next-generation digital platforms: toward human–AI hybrids. MIS Q 43(1):iii–ix

Reddy T (2017) How chatbots can help reduce customer service costs by 30%. https://www.ibm.com/blogs/watson/2017/10/how-chatbots-reduce-customer-service-costs-by-30-percent. Accessed 22 March 2019

Riedl R, Benlian A, Hess T, Stelzer D, Sikora H (2017) On the relationship between information management and digitalization. Bus Inf Syst Eng 59(6):475–482. https://doi.org/10.1007/s12599-017-0498-9 CrossRef

Robertson S, Solomon R, Riedl M, Gillespie TW, Chociemski T, Master V, Mohan A (2015) The visual design and implementation of an embodied conversational agent in a shared decision-making context (eCoach). In: Zaphiris P, Ioannou A (eds) Learning and collaboration technologies. Springer, Cham, pp 427–437. https://doi.org/10.1007/978-3-319-20609-7_40 CrossRef

Russel S, Norvig P (2010) Artificial intelligence: a modern approach. Pearson, Upper Saddle River

Rzepka CC, Berger B (2018) User interaction with AI-enabled systems: a systematic review of IS research. In: Proceedings of the 39th International Conference on Information Systems (ICIS 2018), San Francisco. https://aisel.aisnet.org/icis2018/general/Presentations/7/

Seeber I, Bittner E, Briggs RO, de Vreede G-J, de Vreede T, Druckenmiller D et al (2018) Machines as teammates: a collaboration research agenda. https://doi.org/10.24251/HICSS.2018.055

Sturm B, Sunyaev A (2019) Design principles for systematic search systems: a holistic synthesis of a rigorous multi-cycle design science research journey. Bus Inf Syst Eng 61(1):91–111. https://doi.org/10.1007/s12599-018-0569-6 CrossRef

Veit D, Clemons E, Benlian A, Buxmann P, Hess T, Kundisch D et al (2014) Geschäftsmodelle. Wirtschaftsinformatik 56(1):55–64. https://doi.org/10.1007/s11576-013-0400-4 CrossRef

vom Brocke J, Maaß W, Buxmann P, Maedche A, Leimeister JM, Pecht G (2018) Future work and enterprise systems. Bus Inf Syst Eng 60(4):357–366. https://doi.org/10.1007/s12599-018-0544-2 CrossRef

Wang W, Benbasat I (2007) Recommendation agents for electronic commerce: effects of explanation facilities on trusting beliefs. J Manag Inf Syst 23(4):217–246. https://doi.org/10.2753/MIS0742-1222230410 CrossRef

Weinmann M, Schneider C, vom Brocke J (2016) Digital nudging. Bus Inf Syst Eng 58(6):433–436. https://doi.org/10.1007/s12599-016-0453-1 CrossRef

Winkler R, Söllner M, Neuweiler ML, Rossini FC, Leimeister JM (2019) Alexa, can you help us solve this problem? How conversations with smart personal assistant tutors increase task group outcomes. In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Late-Breaking Work on Human Factors in Computing Systems (CHI LBW ’19)

Titel: AI-Based Digital Assistants
Opportunities, Threats, and Research Perspectives
verfasst von: Prof. Dr. Alexander Maedche
Prof. Dr. Christine Legner
Prof. Dr. Alexander Benlian
Dr. Benedikt Berger
Prof. Dr. Henner Gimpel
Prof. Dr. Thomas Hess
Prof. Dr. Oliver Hinz
Dr. Stefan Morana
Prof. Dr. Matthias Söllner
Publikationsdatum: 11.06.2019
Verlag: Springer Fachmedien Wiesbaden
Erschienen in: Business & Information Systems Engineering / Ausgabe 4/2019
Print ISSN: 2363-7005
Elektronische ISSN: 1867-0202
DOI: https://doi.org/10.1007/s12599-019-00600-8

Springer Professional

Excerpt

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft"

Springer Professional "Technik"

Springer Professional "Wirtschaft+Technik"

WIRTSCHAFTSINFORMATIK

Business & Information Systems Engineering

Wirtschaftsinformatik & Management

Weitere Artikel der Ausgabe 4/2019

Call for Papers, Issue 1/2021

A Value Co-creation Perspective on Information Systems Analysis and Design

Mathematical Optimization and Algorithms for Offshore Wind Farm Design: An Overview

Introducing Registered Reports to the Information Systems Community

Simulation-Based Research in Information Systems

Anthropomorphic Information Systems