1 Introduction
2 Theoretical Background and Research Model
3 Method and Results
Hypothesized path | Estimate | t-value | Results | |||
---|---|---|---|---|---|---|
H1 | CSR | → | Job satisfaction | 0.828 | 4.060 | Support |
H2 | CSR | → | OCB | 0.599 | 2.715 | Support |
H3 | CSR | → | Organizational justice | 0.925 | 13.643 | Support |
H4 | CSR | → | Customer orientation | 0.334 | 1.320 | Reject |
H5 | Organizational justice | → | Job satisfaction | 0.101 | 0.516 | Reject |
H6 | Organizational justice | → | OCB | 0.238 | 1.720 | Support |
H7 | Organizational justice | → | Customer orientation | 0.402 | 3.068 | Support |
H8 | Job satisfaction | → | Customer orientation | 0.427 | 2.930 | Support |
H9 | Job satisfaction | → | OCB | 0.140 | 0.971 | Reject |
H10 | OCB | → | Customer orientation | −0.186 | −1.033 | Reject |