23.03.2018
An empirical study of Android Wear user complaints
Erschienen in: Empirical Software Engineering | Ausgabe 6/2018
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Abstract
Functional Errors
, Cost
, and Lack of Functionality
, whereas the most negatively impacting complaints are related to Installation Problems
, Device Compatibility
, and Privacy & Ethical Issues
. We also find that developers mostly reply to complaints related to Privacy & Ethical Issues
, Performance Issues
, and notification
related issues. Furthermore, we observe that when developers reply, they tend to provide a solution, request more details, or let the user know that they are working on a solution. Lastly, we compare our findings on wearable apps with the study done by Khalid et al. (2015) on handheld devices. From this, we find that some complaint types that appear in handheld apps also appear in wearable apps; though wearable apps have unique issues related to Lack of Functionality
, Installation Problems
, Connection & Sync
, Spam Notifications
, and Missing Notifications
. Our results highlight the issues that users of wearable apps face the most, and the issues to which developers should pay additional attention to due to their negative impact.