An Empirical Study of Performance Improvement in Product Delivery System Through Six Sigma DMAIC Approach

The paper presents key features, obstacles and shortcoming of Six Sigma method which allows an organization simply a means of measurement of quality that strives for near perfection. In industry, on the globe due to the competitive market and customer pressure struggles to sustain. Focusing on DMAIC processes with great impact on business performance, the methodology involves the static analysis of quality and quantity common variance which can be reduced by the Six Sigma team. Six Sigma application in product resulted in performance improvement of 48.66%, quality improvement of 67.47%, delivery time is improved 36.63%, cost reduction is 72.02% and the marginal reduction in procurement and inventory carrying cost. Overall improvement in customer satisfaction is registered by a margin of 8%. This case study on Six Sigma principle and practices will succeed by refining the organizational culture continuously.