nach oben

Information Systems Frontiers

Erschienen in:

01.06.2015

An integrative framework of comparing SaaS adoption for core and non-core business operations: An empirical study on Hong Kong industries

verfasst von: Vincent Cho, Aman Chan

Erschienen in: Information Systems Frontiers | Ausgabe 3/2015

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

Software as a Service (SaaS), which offers the possibility to cover both core and non-core business operations of a company, has profoundly transformed traditional outsourcing approaches. As SaaS represents promising solutions for a variety of business processes, it is important to identify a theoretical framework to evaluate SaaS adoption for these two types of operations. We propose an integrative framework to evaluate SaaS adoption by including four perspectives–economic savings, strategic influences, management attitudes toward ownership and vendor’s service quality; and formulate hypotheses to predict the difference in SaaS adoption for core and non-core business operations. We validate our framework using data from 269 companies across different industries in Hong Kong. The results support the integrative framework. Perceived cost advantage has a positive influence on SaaS adoption for non-core business operations, whereas a gap in IT capabilities has a positive influence on SaaS adoption for core business operations. Furthermore, perceived service quality has a positive influence, and management attitude toward ownership and control has a negative influence on SaaS adoption for both types of operations.

Vorheriger Artikel Comparative study of large information systems’ CSFs during their life cycle

Nächster Artikel Customer revisit intention to restaurants: Evidence from online reviews

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Alexander, M., & Young, D. (1996). Strategic outsourcing. Long Range Planning, 29(1), 116–119.CrossRef

Anderson, J. C., & Narus, J. (1990). A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing, 54, 42–58.CrossRef

Ang, S., & Straub, D. (1998). Production and transaction economies and information systems outsourcing: a study of the US banking industry. MIS Quarterly, 22(4), 535–552.CrossRef

Aubert, B. A., & Croteau, A. M. (2005). Information technology outsourcing from a business strategy perspective. ISSN 0832-7203, Cahier du GReSI no 05-01, Février, HEC Montréal.

Aubert, B. A., Beaurivage, G., Croteau, A. M., & Rivard, S. (2008). Firm strategic profile and IT outsourcing. Information Systems Frontiers, 10(2), 129–143.CrossRef

Aulbach, S., Jacobs, D., Kemper, A., Seibold, M. (2009). A comparison of flexible schemas for software as a service. Proceeding of SIGMOD, Rhode Island, USA. 881–888.

Bakos, J. Y., & Treacy, M. E. (1986). Information technology and corporate strategy: a research perspective. MIS Quarterly, 10(2), 107–119.CrossRef

Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–121.CrossRef

Benlian, A. (2009). A transaction cost theoretical analysis of software-as-a-service (SaaS)-based sourcing in SMBs and enterprises. Proceedings of European Conference on Information Systems, 1–13.

Benlian, A. (2011). Is traditional, open-source, or on-demand first choice? Developing an AHP-based framework for the comparison of different software models in office suites selection. European Journal of Information Systems, 20, 542–559.CrossRef

Benlian, A., & Hess, T. (2011). Opportunities and risks of software-as-a-service: findings from a survey of IT executives. Decision Support Systems, 52, 232–246.CrossRef

Benlian, A., Koufaris, M., & Hess, T. (2012). Service quality in software-as-a-service: developing the SaaS-Qual measure and examining its role in usage continuance. Journal of Management Information Systems, 28(3), 85–126.CrossRef

Bennett, C., & Timbrell, G. (2000). Application service providers: will they succeed? Information Systems Frontiers, 2(2), 195–211.CrossRef

Bhattacherjee, A., & Park, S. C. (2013). Why end-users move to the cloud: a migration-theoretic analysis. European Journal of Information Systems, Advance online publication: March, 1–16.

Bibi, S., Katsaros, D., & Bozamis, P. (2012). Business application acquisition: on-premise or SaaS-based solutions? IEEE Software, 29(3), 86–93.CrossRef

Chang, R., Wang, T. C., Wang, C. H., Liu, J. C., & Ho, J. M. (2012). Effective distributed service architecture for ubiquitous video surveillance. Information Systems Frontiers, 14, 499–515.CrossRef

Chen, L., & Soliman, K. (2002). Managing IT outsourcing: a value–driven approach to outsourcing using Application Service Providers. Logistics Information Management, 15(3), 180–191.CrossRef

Cheon, M., Grover, V., & Teng, J. T. C. (1995). Theoretical perspectives on the outsourcing of information systems. Journal of Information Technology, 10(4), 209–220.CrossRef

Child, J., & Warner, M. (2003). Culture and management in China. In M. Warner (Ed.), Culture and management in Asia (pp. 24–47). London: Routledge.

Chin, W. W. (1998). Issues and opinion on structural equation modeling. MIS Quarterly, 22(1), 7–16.

Choudhary, V. (2007). Comparison of software quality under perpetual licensing and software as a service. Journal of Management Information Systems, 24(2), 141–165.CrossRef

Churchill, G. A. (1991). Marketing research: Methodological foundations (5th ed.). Chicago: The Dryden Press.

Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillsdale: Lawrence Erlbaum Associations.

Compeau, D. R., & Higgins, C. A. (1995). Computer efficacy: development of a measure and initial test. MIS Quarterly, 19, 189–211.CrossRef

Currie, W., & Seltsikas, P. (2001). Exploring the supply side of IT outsourcing: evaluation the emerging role of ASPs. European Journal of Information Systems, 10(3), 123–134.CrossRef

Cusumano, M. A. (2010). Cloud computing and SaaS as new computing platforms. Communications of the ACM, 53(4), 27–29.CrossRef

Das, T., & Teng, B. (2001). Trust, control and risk in strategic alliances: an integrated framework. Organization Studies, 22(2), 251–283.CrossRef

Dekleva, S. M. (1992). The influence of the information systems development approach to maintenance. MIS Quarterly, 16(3), 355–372.CrossRef

Dillman, D. A. (2000). Mail and internet surveys: The tailored design method. Second edition, John Wiley & Sons, Inc.

DiRomualdo, A., & Gurbaxani, V. (1998). Strategic intent for IT outsourcing. Sloan Management Review, 39(4), 67–80.

Du, J., Lu, J., Wu, D., Li, H., & Li, J. (2013). User acceptance of software as a service: evidence from customers of China’s leading e-commerce company, Alibaba. Journal of Systems and Software, 86, 2034–2044.CrossRef

Dubey, A., & Wagle, D. (2007). Delivering software as a service. The McKinsey Quarterly.

Easterby-Smith, M., Thorpe, R., & Lowe, A. (2002). Management research: An introduction. London: Sage.

Ekanayaka, Y., Currie, W., & Seltsikas, P. (2003). Evaluating application service providers. Benchmarking: An International Journal, 10(4), 343–354.CrossRef

Falconer, D. J., & Hodgett, R. A. (1999). Why executives don’t respond to your survey. Proceedings of 10th Australasian Conference on Information System, 1999, 279–285.

Fan, M., Kumar, S., & Whinston, A. B. (2009). Short-term and long-term competition between providers of shrink-wrap software and software as a service. European Journal of Operational Research, 196, 661–671.CrossRef

Feeny, D. F., & Willcocks, L. P. (1998). Core IS capabilities for exploiting information technology. Sloan Management Review, 39(3), 9–21.

Fornell, G., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.CrossRef

Ganesan, S. (1994). Determinants of long–term orientation in buyer–seller relationships. Journal of Marketing, 58, 1–19.CrossRef

Ge, C., & Huang, K. W. (2011). Productivity differences and catch-up effects among software as a service firms: A stochastic frontier approach. Proceedings of the 32nd International Conference on Information Systems, Shanghai, 11 pages.

Gefen, D., Straub, D. W., & Boudreau, M. C. (2000). Structural equation modeling and regression: guidelines for research practice. Communications of the AIS, 4(1), 1–76.

Godse, M., & Mulik, S. (2009). An approach for selecting software-as-a-service (SaaS) product. Proceedings of IEEE International Conference on Cloud Computing, 155–158.

Goo, J., Kishore, R., Nam, K., Rao, H. R., & Song, Y. (2007). An investigation of factors that influence the duration of IT outsourcing relationships. Decision Support Systems, 42(4), 2107–2125.CrossRef

Govindarajan, A., & Lakshmanan, G. (2010). Overview of cloud standards. In N. Antonopoulos & L. Gillam (Eds.), Cloud computing: Principles, systems, and applications (pp. 77–89). London: Springer.CrossRef

Grover, V., Cheon, M. J., & Teng, J. T. C. (1994). An evaluation of the impact of corporate strategy and the role of information technology on IS functional outsourcing. European Journal of Information Systems, 3(3), 179–190.CrossRef

Grover, V., Cheon, M. J., & Teng, J. T. C. (1996). The effect of service quality and partnership on the outsourcing of information systems functions. Journal of Management Information Systems, 12(4), 89–116.

Hartman, B. W., Fuqua, D. R., & Jenkins, S. J. (1985). The problems of and remedies for non-response bias in educational surveys. The Journal of Experimental Education, 54(1), 85–90.

Heart, T., Pliskin, N., & Tractinsky, N. (2004). Modeling intention to use an application service provider. New York: Proceedings of the Tenth Americas Conference on Information systems.

IDG News Service (2012). Gartner: SaaS market to grow 17.9% to $14.5B. http://www.computerworld.com/s/article/9225590/Gartner_SaaS_market_to_grow_17.9_to_14.5B.

Jayatilaka, B., Schwarz, A., & Hirschheim, R. (2003). Determinants of ASP choice: an integrated perspective. European Journal of Information Systems, 12(3), 210–224.CrossRef

Keller, A., & Ludwig, H. (2003). The WSLA framework: specifying and monitoring service level agreements for web services. Journal of Network and Systems Management, 11(1), 57–81.CrossRef

Kern, T., & Kreijger, J. (2001). An exploration of the application service provision outsourcing option. The Proceeding of the Hawaii International Conference on System Science. pp. 1–10.

Kern, T., Kreijger, J., & Willcocks, L. (2002). Exploring ASP as sourcing strategy: theoretical perspective, propositions for practice. Journal of Strategic Information Systems, 11(2), 153–177.CrossRef

Lacity, M. C., & Willcocks, L. P. (1998). An empirical investigation of information technology sourcing practices: lessons from experience. MIS Quarterly, 22(3), 363–408.CrossRef

Lacity, M. C., Khan, S. A., & Willcocks, L. P. (2009). A review of the IT outsourcing literature: insights for practice. Journal of Strategic Information Systems, 18, 130–146.CrossRef

Langfield-Smith, K., & Smith, D. (2003). Management control systems and trust in outsourcing relationships. Management Accounting Research, 14, 281–397.CrossRef

Lansing, J., Schneider, S., Sunyaev, A. (2013). Cloud service certifications: Measuring consumers’ preferences for assurances. Proceedings of ECIS 2013. Paper 209, 12 pages.

Lee, J. N., & Kim, Y. G. (1999). Effect of partnership quality on IS outsourcing success: conceptual framework and empirical validation. Journal of Management Information Systems, 15(4), 29–61.CrossRef

Limam, N., & Boutaba, R. (2010). Assessing software service quality and trustworthiness at selection time. IEEE Transactions on Software Engineering, 36(4), 559–574.CrossRef

Limbasan, A., & Rusu, L. (2011). Implementing SaaS solution for CRM. Informatica Economica, 15(2), 175–183.

Loch, K. D., Car, H. H., & Warkentin, M. E. (1992). Threats to information systems: today’s reality, yesterday’s understanding. MIS Quarterly, 16(2), 173–186.CrossRef

Loebbecke, C., & Huyskens, C. (2006). What drives netsourcing decisions? An empirical analysis. European Journal of Information Systems, 15, 415–421.CrossRef

Lorange, P. (1982). Implementation of strategic planning. Englewood Cliffs: Prentice-Hall.

Ma, Q., Pearson, J. M., & Tadisina, S. (2005). An exploratory study into factors of service quality for application service providers. Information & Management, 42(4), 1067–1080.CrossRef

Malhotra, N. K., Kim, S. S., & Patil, A. (2006). Common method variance in IS research: a comparison of alternative approaches and a re-analysis of past research. Management Science, 52(12), 1865–1883.CrossRef

Martens, B., & Teuteberg, F. (2012). Decision-making in cloud computing environments: a cost and risk based approach. Information Systems Frontiers, 14, 871–893.CrossRef

McFarlan, F. W. (1984). Information technology changes the way you compete. Harvard Business Review, 62(3), 98–103.

McIvor, R. (2000). A practical framework for understanding the outsourcing process. Supply Chain Management: An International Journal, 5(1), 22–36.CrossRef

Mertz, S. A., Eid, T., & Eschinger, C. (2007). Market trends: Software as a service in the enterprise application software markets. Stamford: Worldwide, Gartner.

Mesihovic, S., Malmqvist, J., & Pikosz, P. (2004). Product data management system-based support for engineering project management. Journal of Engineering Design, 15(4), 389–403.CrossRef

Miles, R. E., & Snow, C. (1978). Organizational strategy, structure and process. New York: McGraw Hill.

Mousannif, H., Khalil, I., & Kotsis, G. (2013). Collaborative learning in the clouds. Information Systems Frontiers, 15, 159–165.CrossRef

Pavlou, P. A., & Gefen, D. (2004). Building effective online marketplaces with institution–based trust. Information Systems Research, 15(1), 37–59.CrossRef

Pfeffer, J., & Salancik, G. R. (1978). The external control of organizations: A resource dependence perspective. New York: Harper & Row/Pittman, Boston.

Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903.CrossRef

Poon, P. L, & Yu, Y. T. (2006). Procurement of enterprise resource planning systems: Experiences with some Hong Kong companies. ICSE May 20–28, 2006, Shanghai China. ACM 1-59593-085-X/06/0005.

Porter, M. E. (1980). Competitive advantage: Creating and sustaining superior performance. New York: Free Press.

Porter, M. E., & Millar, V. E. (1985). How information gives you competitive advantage. Harvard Business Review, 63(4), 149–160.

Raymond, L., Pare, G., & Bergeron, F. (1995). Matching information technology and organizational structure: an empirical study with implications for performance. European Journal of Information Systems, 4(1), 3–16.CrossRef

Redding, G. (1995). Overseas Chinese networks: Understanding the Enigma. Long Range Planning, 28(1), 61–69.CrossRef

Sambamurthy, V., Bharadwaj, A., & Grover, V. (2003). Shaping agility through digital options: reconceptualizing the role of information technology in contemporary firms. MIS Quarterly, 27(2), 237–263.

Schlereth, C., & Kihal, S. E. (2013). Profit maximizing contract plans for cloud computing services. Proceedings of the European Conference on Information Systems, paper 76, 12 pages.

Shilpa, V., & Gopal, R. (2011). The implications of implementing electronic-human resource management (e-HRM) systems in companies. Journal of Information Systems and Communication, 2(1), 10–29.

Smith, M. A., & Kumar, R. L. (2004). A theory of Application Service Provider (ASP) use from a client perspective. Information & Management, 41, 977–1002.CrossRef

Stuckenberg, S., Fielt, E., Loser, T. (2011). The impact of software-as-a-service on business models of leading software vendors: Experience from three exploratory case studies. Proceedings of PACIS 2011, Paper 184. 16 pages.

Susarla, A., Barua, A., & Whinston, A. (2003). Understanding the service component of application service provision: an empirical analysis of satisfaction with ASP services. MIS Quarterly, 27(1), 91–123.

Teng, J. T. C., Cheon, M. J., & Grover, V. (1995). Decisions to outsourcing information systems functions: testing a strategy theoretic discrepancy model. Decision Sciences, 26(1), 75–103.CrossRef

Webster, J., & Watson, R. T. (2002). Analyzing the past to prepare for the future: writing a literature review. MIS Quarterly, 26(2), xiii–xxiii.

Whitley, R. (1992). Business systems in East Asia: Markets, firms and societies (pp. 65–77). London: Sage.

Williams, L. J., Hartman, N., & Cavazotte, F. (2010). Method variance and marker variables: a review and comprehensive CFA marker technique. Organizational Research Methods, 13(3), 447–514.CrossRef

Williamson, O. E. (1981). The modern corporation: origins, evolution, and attributes. Journal of Economic Literature, 19, 1537–1568.

Williamson, M. (1991). Outsourcing: The decision. CIO.

Winkler, T. J., & Benlian, A. (2012). The dual role of IS specificity in governing software as a service. Proceedings of the 33th International Conference on Information Systems, Orlando, 18 pages.

Wiseman, C. (1988). Strategic information systems. Homewood: Irwin.

Wu, W. W. (2011). Developing an explorative model for SaaS adoption. Expert Systems with Applications, 38, 15057–15064.CrossRef

Xin, M., & Levina, N. (2008). Software-as-a-service model: Elaborating client-side adoption factors. Proceedings of the International Conference on Information Systems, Paris, France, 2–12

Xu, X. (2012). From cloud computing to cloud manufacturing. Robotics and Computer-Integrated Manufacturing, 28, 75–86.CrossRef

Zainuddin, E. (2012). Secretly SaaS-ing: Stealth adoption of software-as-a-service. Proceedings of the 33th International Conference on Information Systems, Orlando, 10 pages.

Zo, H., Nazareth, D. L., & Jain, H. K. (2012). End-to-end reliability of service oriented applications. Information Systems Frontiers, 14, 971–986.CrossRef

Titel: An integrative framework of comparing SaaS adoption for core and non-core business operations: An empirical study on Hong Kong industries
verfasst von: Vincent Cho
Aman Chan
Publikationsdatum: 01.06.2015
Verlag: Springer US
Erschienen in: Information Systems Frontiers / Ausgabe 3/2015
Print ISSN: 1387-3326
Elektronische ISSN: 1572-9419
DOI: https://doi.org/10.1007/s10796-013-9450-9

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"

Weitere Artikel der Ausgabe 3/2015

A meta-analysis of existing research on citizen adoption of e-government

Categorizing consumer behavioral responses and artifact design features: The case of online advertising

Comparative study of large information systems’ CSFs during their life cycle

Improving service of online health information provision: A case of usage-driven design for health information portals

Special section on the role of information technology in service delivery

On achieving secure collaboration in supply chains