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Erschienen in:
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2015 | OriginalPaper | Buchkapitel

6. Analysis of the User Behaviour When Interacting with Systems During Critical Situations

verfasst von : Yuska P. C. Aguiar, Maria de Fátima Q. Vieira, Edith Galy-Marie, Charles Santoni

Erschienen in: Risk and Cognition

Verlag: Springer Berlin Heidelberg

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Abstract

Human error studies tend to focus on identifying the relationship between the human activity, its errors and consequences. Accidents and incidents report analysis has been the path followed by several authors in the human error studies field, as it will be discussed in this chapter. However, reports tend to detail technical aspect of the error occurrence but fail to explore the human-behaviour component that might have influenced it. In order to investigate the human behaviour and its relation with accidents and human errors the authors propose to observe individuals working during critical situations. This observation must adopt a methodological approach, and the authors advise to support it by an experimental protocol, to ensure a rigorous systematization of the data gathering and analysis of the human behaviour. This chapter presents a cognitive model conceived to support this approach, by investigating an individual’s: characteristics; functional state; situation perception, decision-making approach and performance during task completion which accounts for the knowledge of the work situation. It also briefly presents its supporting experimental protocol, and discusses its application in the context of a decision making aid system, employed during maritime pollution crisis management.

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Vorheriges Kapitel User-Centred Design as a Risk Management Tool
Nächstes Kapitel Hydraulic Dam Safety Assessment with the Timed Observations Theory
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Metadaten
Titel
Analysis of the User Behaviour When Interacting with Systems During Critical Situations
verfasst von
Yuska P. C. Aguiar
Maria de Fátima Q. Vieira
Edith Galy-Marie
Charles Santoni
Copyright-Jahr
2015
Verlag
Springer Berlin Heidelberg
Buch
Risk and Cognition

Print ISBN: 978-3-662-45703-0

Electronic ISBN: 978-3-662-45704-7

Copyright-Jahr: 2015

DOI
https://doi.org/10.1007/978-3-662-45704-7_6