9. Artificial Intelligence in Public Governance

The chapter embraces the analysis of recent trends in artificial intelligence (AI) related to public governance. Governmental bodies across the world are looking to use AI to improve public policy and service deliveries experiencing challenges of digital uncertainty. These technologies are mainly used to automate strictly defined, repeatable tasks, and discuss public decision-making procedures related to various social issues aimed to enhance understanding of current policymaking practices. Those issues nowadays seriously impact all aspects of government practices. AI is playing a crucial role in the public sector: spanning from understanding public and social needs in managing traffic flows and maintaining public transportation system to helping police services to manage their data and citizens to communicate with local government. The authors believe that in the context of slowdown in the world economy, AI development may play a significant role in boosting labor productivity, ensuring GDP growth and general communication at the federal, regional, and municipal levels, creating opportunities for new digital business strategies. This initiative will require reliable measurement tools aligned with the strategic goals and objectives of the national AI strategy.