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Erschienen in:
2009 | OriginalPaper | Buchkapitel
Assessing the Value Dimensions for Customers in Knowledge Intensive Business Services
verfasst von : Francesco Sole, Daniela Carlucci, Giovanni Schiuma
Erschienen in: Best Practices for the Knowledge Society. Knowledge, Learning, Development and Technology for All
Verlag: Springer Berlin Heidelberg
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With the rise of knowledge economy, the importance of Knowledge Intensive Business Services (KIBS) has gradually increased as well as their overall impact on economy. However, in comparison with the manufacturing sectors, KIBS sector remains poorly studied. Especially little prior research has been done about the description and assessment of service value dimensions from a business customer’s perspective. This paper, on the basis of a literature review, identifies and describes eight different value dimensions. These dimensions represent the building blocks of a conceptual model proposed for assessing the value created by KIBS for business customers. Moreover, the paper describes an application of the model in a real case.