Weitere Kapitel dieses Buchs durch Wischen aufrufen
The roles of robots in the real world have become more diverse according to the bodily properties with which they are endowed. In this study, we aimed to determine the roles that androids, the bodily properties of which resemble those of humans, could serve in the real world. Selling and purchasing are common human activities. Therefore, we propose the use of an android as a salesperson utilizing cognitive and affective strategies that exploit the advantages of online- and counter-selling methods. We conducted a field study to investigate whether androids can sell goods in a department store. The results show that the sales strategies were effective and that over 10 days the android sold 43 sweaters that cost approximately $100 each. These results provide important knowledge for determining how androids may fill new roles and communicate with humans in the real world.
Bitte loggen Sie sich ein, um Zugang zu diesem Inhalt zu erhalten
Sie möchten Zugang zu diesem Inhalt erhalten? Dann informieren Sie sich jetzt über unsere Produkte:
Watanabe, M., K. Ogawa, and H. Ishiguro. 2015. Can androids be salespeople in the real world? In Proceedings of the 33rd annual ACM conference extended abstracts on human factors in computing systems, 781–788.
Kanda, T., M. Shiomi, Z. Miyashita, H. Ishiguro, and N. Hagita. 2009. An affective guide robot in a shopping mall. In Proceedings of the 4th ACM/IEEE international conference on Human robot interaction, 173–180.
Shiomi, M., K. Shinozawa, Y. Nakagawa, T. Miyashita, T. Sakamoto, T. Terakubo, and N. Hagita. 2013. Recommendation effects of a social robot for advertisement-use context in a shopping mall. International Journal of Social Robotics 251–262.
Wada, K., and T. Shibata. 2006. Robot therapy in a care house-its sociopsychological and physiological effects on the residents. In Proceedings 2006 IEEE international conference on robotics and automation ICRA 2006, 3966–3971.
Nishio, S., H. Ishiguro, and N. Hagita. 2007. Geminoid: Teleoperated android of an existing person. In Humanoid robots: New developments, 343–352. Vienna, Austria: I-Tech Education and Publishing.
Watanabe, M., K. Ogawa, and H. Ishiguro. 2014. Field study: Can androids be a social entity in the real world? In Proceedings of the 2014 ACM/IEEE international conference on Human-robot interaction, 316–317.
Rintamaki, T., A. Kanto, H. Kuusela, and M. T. Spence. 2006. Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions: Evidence from Finland. International Journal of Retail and Distribution Management 6–24.
Limayem, M., M. Khalifa, and A. Frini. 2000. What makes consumers buy from Internet? A longitudinal study of online shopping. IEEE Transactions on Systems, Man and Cybernetics, Part A: Systems and Humans 421–432.
Sekozawa, T. 2010. Recommendation system for apparel online shopping. WSEAS Transactions on Systems 488–497.
Ward, M. R. 2001. Will online shopping compete more with traditional retailing or catalog shopping? Netnomics 103–117.
Petty, R.E., and J. T. Cacioppo. 1986. The elaboration likelihood model of persuasion. In Advances in experimental social psychology 123–205.
McLuhan, M., and Q. Fiore. 1967. The medium is the message. New York
- At the Department Store—Can Androids Be Salespeople in the Real World?
- Springer Singapore
- Chapter 28
Neuer Inhalt/© Filograph | Getty Images | iStock