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Erschienen in: Computer Supported Cooperative Work (CSCW) 3/2007

01.06.2007

Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support

verfasst von: Wayne G. Lutters, Mark S. Ackerman

Erschienen in: Computer Supported Cooperative Work (CSCW) | Ausgabe 3/2007

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Abstract

Boundary objects are a critical, but understudied, theoretical construct in CSCW. Through a field study of aircraft technical support, we examined the role of boundary objects in the practical achievement of safety by service engineers. Their resolution of repair requests was preserved in the organization’s memory via three compound boundary objects. These crystallizations did not manifest a static interpretation, but instead were continually reinterpreted in light of meta-negotiations. This suggests design implications for organizational memory systems which can more fluidly represent the meta-negotiations surrounding boundary objects.

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Metadaten
Titel
Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support
verfasst von
Wayne G. Lutters
Mark S. Ackerman
Publikationsdatum
01.06.2007
Verlag
Kluwer Academic Publishers
Erschienen in
Computer Supported Cooperative Work (CSCW) / Ausgabe 3/2007
Print ISSN: 0925-9724
Elektronische ISSN: 1573-7551
DOI
https://doi.org/10.1007/s10606-006-9036-x