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Über dieses Buch

This book provides readers with a comprehensive guide to other cultures – the often-unfamiliar ways that people from other cultures think, speak and act. As such, it helps readers identify potential and real conflicts, and to take appropriate action so as to build successful relationships. The book draws on the authors’ combined experience from international line management and international projects, as well as teaching seminars and coaching clientele from around the globe. It offers an essential resource for anyone involved in transnational business and cross-border relationships.

Inhaltsverzeichnis

Frontmatter

1. Why Another Intercultural Manual?

Abstract
There is a great number of books on other cultures based on scientific research, often on a comparative basis to better understand cultural differences. Our manual aims to make it easier to understand individual cultures, by describing the cultural background and individual characteristics of each culture, their uniqueness and how to approach them to build successfully cross cultural relationships. It explains why the individual historical experience as well as the living environment of a given culture, have led to specific social behaviors and rituals often so different from our own way of living together. This manual is the result from the authors experience of living, managing and teaching in other parts of our world. It offers a comprehensive approach for everyday life with people from other cultures.
This chapter provides background information on our reasons for having written this work, for all those who are interculturally interested, personally involved or professionally engaged worldwide. It focusses on communication and on the importance of interculturalism in today’s world underlining the need for openness towards alien worlds. Finally, we explain how this work is structured and how you can best use it for yourself.
Peter M. Haller, Ulrich Naegele, Susan Berger

2. Intercultural Competence as Intuitive Access to Alien Cultures

Abstract
Why is interculturalism so important? Who is an interculturalist? In this chapter you will find answers as to what a culture is all about and how to define the values of a given society or nation and its people. Finally, you will be getting basic ideas on how to deal with other value systems to build successful cross border relationships.
Peter M. Haller, Ulrich Naegele, Susan Berger

3. Access to Other Cultures: Means, Ways and Possibilities

Abstract
In this chapter we treat the basic differences between cultures and their influence on our social behavior and interaction, on education and communication as well as in dealing with intercultural conflicts. Cultures are shaped by geographic, climatic and historical factors and correspondingly diverse. We show possible approaches to understand other cultures in the world. Respect is first and foremost the foundation of building trust. The chapter summarizes also Hofstede’s framework for classifying cultures as a tool to reduce complexity when examining different values and worldviews in managing people. Finally, we are also dealing with specific business issues, such as rituals, gift making and corruption. Numerous case histories complete the information and illustrate the points made.
Peter M. Haller, Ulrich Naegele, Susan Berger

4. Cultures of Our World

Abstract
Are you starting a new project with Japan? Do you encounter difficulties in building relationships with your French partners? Or, are you about to be expatriated to China? Has your Russian contact gone sour for unknown reasons? Is your project in Germany straining your nerves? Or, are you planning a business trip or a holiday in Nigeria, in India? In this chapter, we will attempt to give you answers by transposing the findings from the previous chapter “ Access to other cultures ” in relation to individual countries. You will discover the uniqueness and richness of the cultural heritage of the African Continent, the Arabic and Islamic world, Austria, Belgium, Canada, Central Europe, China and the Chinese cultural circle, France, Germany, India Italy, Japan, Russia, Switzerland, Spain and other cultures speaking the Spanish language, the United Kingdom and last but not least the USA. You will get answers on how to prepare and approach women and men from other worlds, avoid or preempt conflicts, solve them after they have happened, all this illustrated by many case histories.
In this part of the manual, we—as authors—have primarily focused on the countries known to us from or business activities, project work and teaching whilst authors from other countries joined us to describe their cultures for a completer pictures of our today's world . For all those countries not covered by our manual, we believe that countries presented here will become examples and will serve the reader as a guide to develop his own approach to a culture of his own interest. (Note: If you bought this chapter, we strongly recommend to add Chap. 3, as it contains basic information to understand other cultures.)
Peter M. Haller, Ulrich Naegele, Susan Berger

5. Bridging Cultures in Everyday Life

Abstract
In this chapter, we explain how you can transfer your intercultural learnings all by yourself into practice right away. With simple, yet effective methods you will be able to find an entry into an alien culture without much experience. Just follow our step-by-step approach based on our experience from numerous seminars and coaching in over 30 years. Discover how different a culture may appear to be, a culture you may have had difficulties to relate to in beforehand. Start to recognize the differences and to build self-assurance. Find your way to create your own image leading to a positive attitude towards an alien world and enabling you to build successful relationships.
Peter M. Haller, Ulrich Naegele, Susan Berger

6. Surmounting Cross Cultural Barriers in International Projectmanagement

Abstract
International project management is the key tool to master projects of any kind across borders. Experience shows, that bringing people together from different cultures is often the pitfall on the road to success. Deepening your intercultural knowledge and awareness will make you a winner. Whether you are a seasoned international project manager leading an international merger, implementing SAP worldwide or a beginner starting your first international NGO-project, you will find answers, valuable hints and typical pitfalls that may occur in your international projects and ways to deal with them.
Peter M. Haller, Ulrich Naegele, Susan Berger

Backmatter

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