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This chapter introduces one of the biggest contributors to negativity within the community responders, bureaucracy. The bureaucracy has been found to be a dizzying maze-like experience for emergency services responders to navigate. Bureaucracy has been identified as one of the greatest contributors to responder’s stress and burn out. This chapter begins with identifying what bureaucracy is, and then discusses the problems of bureaucracy within the emergency services. At its core, the bureaucracy is void of the human experience and relationships. It stands on its own as a structure of policies, procedures, and rules that over time become more important than the individuals that they’re supposed to be serving.
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- Bureaucracy Within the Emergency Services
Eric J. Russell
- Chapter 3
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