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Business & Information Systems Engineering

Ausgabe 2/2010

Inhalt (7 Artikel)

Research Paper

Customer-Centric Decision Support

Stefan Lessmann, Stefan Voß

State of the Art

Value-Based CRM

Martin S. Gneiser

Catchword

Can Web 2.0 Ever Forget?

Jürgen Karla

Discussion

Letter to the Editor: Statements on the Contribution by Urbach et al. from Issue 4/2009

Hans Ulrich Buhl, Peter Mertens, Matthias Schumann, Nils Urbach, Stefan Smolnik, Gerold Riempp

Imprint

Imprint

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