Business & Information Systems Engineering

How can cloud providers be successful? Severe competition and low up-front commitments create enormous challenges for providers of consumer cloud services when attempting to develop a sustainable market position. Emergent trends like …

Trade classifications are a necessary prerequisite for the compilation of trade statistics, and they should – beyond that – be regarded as a valuable base for the definition of shared controlled vocabularies for linked business data that deal with …

Deciding which business processes to improve is a challenge for all organizations. The literature on business process management (BPM) offers several approaches that support process prioritization. As many approaches share the individual process …

Early reputation systems use simple computation metrics that can easily be manipulated by malicious actors. Advanced computation models that mitigate their weaknesses, however, are non-transparent to the end-users thus lowering their …

Service-level agreement (SLA) violations may lead to losses and user dissatisfaction. Despite the fact that a service guarantee can increase the satisfaction level of users, indemnities may not be commensurate with the importance of a service to a …