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Zeitschrift

Business & Information Systems Engineering

The International Journal of WIRTSCHAFTSINFORMATIK

Business & Information Systems Engineering OnlineFirst articles

07.08.2017 | Research Paper

Towards a User-Centered Feedback Design for Smart Meter Interfaces to Support Efficient Energy-Use Choices

A Design Science Approach

Based on interviews of users’ experience with current smart-meter technologies the authors propose, implement and evaluate a user-centered design of an energy-use information system that assists private households in making efficient energy …

26.07.2017 | Research Paper

Insurance for Improving User Satisfaction Level

Service-level agreement (SLA) violations may lead to losses and user dissatisfaction. Despite the fact that a service guarantee can increase the satisfaction level of users, indemnities may not be commensurate with the importance of a service to a …

17.07.2017 | Research Paper

The Effect of Organization Size and Sector on Adopting Business Process Management

The business process management (BPM) discipline is starting to recognize the importance of context-awareness. In spite of this recognition, few studies investigate the effect of diverse contextual factors on BPM. To fill this gap, the study …

30.06.2017 | Research Paper

Intelligent Business Processes in CRM

Exemplified by Complaint Management

Customer relationship management (CRM) is becoming a critical source of competitive advantage for businesses today. However, many CRM business processes are deficient and inflexible. For example, many customers are dissatisfied with complaint …

27.06.2017 | Research Paper

Next-Purchase Prediction Using Projections of Discounted Purchasing Sequences

A primary task of customer relationship management (CRM) is the transformation of customer data into business value related to customer binding and development, for instance, by offering additional products that meet customers’ needs. A customer’s …

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Über diese Zeitschrift

BISE (Business & Information Systems Engineering) is an international scholarly and double-blind peer-reviewed journal that publishes scientific research on the effective and efficient design and utilization of information systems by individuals, groups, enterprises, and society for the improvement of social welfare. Information systems are understood as socio-technical systems comprising tasks, people, and information technology. Research published in the journal examines relevant problems in the analysis, design, implementation, and management of information systems.

BISE is the English language successor of the journal WIRTSCHAFTSINFORMATIK, which has been the flagship journal of the German-language Information Systems community for more than 50 years. It is now one of the leading European journals in the field. BISE is sponsored by the Section “Information Systems” (Wirtschaftsinformatik, WKWI) of the German Association for Business Research (VHB) and the special interest group “Business Informatics” (GI-FB WI) of the Gesellschaft für Informatik e. V. (GI) with more than 1200 members. BISE is also an affiliated journal of the Association for Information Systems (AIS).

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