Skip to main content
main-content

Tipp

Weitere Kapitel dieses Buchs durch Wischen aufrufen

2015 | OriginalPaper | Buchkapitel

Business Intelligence 2.0

verfasst von: Sebastian Behrendt, Alexander Richter

Erschienen in: Business Intelligence for New-Generation Managers

Verlag: Springer International Publishing

share
TEILEN

Abstract

The increasing use of enterprise social networks (ESN) generates vast amounts of data, giving researchers and managerial decision makers unprecedented opportunities for analysis. However, more transparency about the available data dimensions and how these can be combined is needed to yield accurate insights into the multi-facetted phenomenon of ESN use. In order to address this issue, we present a framework of available data dimensions and describe possible methods and insights as well as opportunities and limitations of each data dimension. We then adopt this framework exemplary to comprehensively analyze an empirical ESN case.
Fußnoten
3
13 Interviews with officers/officer candidates from different ranked were conducted.
 
4
Analysis of 445 connections based on 1,155 messages by 204 users
  • Nodes: users that generated a content, e.g., appointment, blog, article, comment
  • Edges: comments on initial contents
 
Literatur
1.
Zurück zum Zitat Majumdar A, Krishna S, Bjorn P (2013) Managers’ perceptions of social software use in the workplace: identifying the benefits of social software and emerging patterns of its use. In: Proceedings of the 19th Americas conference on information systems (AMCIS), Chicago Majumdar A, Krishna S, Bjorn P (2013) Managers’ perceptions of social software use in the workplace: identifying the benefits of social software and emerging patterns of its use. In: Proceedings of the 19th Americas conference on information systems (AMCIS), Chicago
2.
Zurück zum Zitat Kaiser S, Kozica A (2014) Über Grenzverschiebungen in der neuen, vernetzten Arbeitswelt. In: Richter A (ed) Vernetzte organisation. Oldenbourg Wissenschaftsverlag, München, pp 7–15 Kaiser S, Kozica A (2014) Über Grenzverschiebungen in der neuen, vernetzten Arbeitswelt. In: Richter A (ed) Vernetzte organisation. Oldenbourg Wissenschaftsverlag, München, pp 7–15
3.
Zurück zum Zitat Richter A, Riemer K (2013) Malleable end-user software. Bus Inf Syst Eng 5(3):195–197 CrossRef Richter A, Riemer K (2013) Malleable end-user software. Bus Inf Syst Eng 5(3):195–197 CrossRef
4.
Zurück zum Zitat Richter A, Koch M (2008) Funktionen von social-networking-diensten. In: Bichler M, Hess T, Krcmar H et al. (eds) World wide web internet and web information systems, vol 2008. Gito, pp 1239–1250 Richter A, Koch M (2008) Funktionen von social-networking-diensten. In: Bichler M, Hess T, Krcmar H et al. (eds) World wide web internet and web information systems, vol 2008. Gito, pp 1239–1250
5.
Zurück zum Zitat Riemer K, Richter A (2010) Tweet Inside: microblogging in a corporate context. In: Proceedings 23rd Bled eConference eTrust: implications for the individual, enterprises and society Riemer K, Richter A (2010) Tweet Inside: microblogging in a corporate context. In: Proceedings 23rd Bled eConference eTrust: implications for the individual, enterprises and society
7.
Zurück zum Zitat Aral S, Dellarocas C, Godes D (2013) Introduction to the special issue—social media and business transformation: a framework for research. Inf Syst Res 24(1):3–13 CrossRef Aral S, Dellarocas C, Godes D (2013) Introduction to the special issue—social media and business transformation: a framework for research. Inf Syst Res 24(1):3–13 CrossRef
8.
Zurück zum Zitat Kleinberg J (2008) The convergence of social and technological networks. Commun ACM 51(11):66–72 CrossRef Kleinberg J (2008) The convergence of social and technological networks. Commun ACM 51(11):66–72 CrossRef
9.
Zurück zum Zitat Chen H, Chiang RHL, Storey VC (2012) Business intelligence and analytics: from big data to big impact. MIS Q 36(4):1165–1188 Chen H, Chiang RHL, Storey VC (2012) Business intelligence and analytics: from big data to big impact. MIS Q 36(4):1165–1188
10.
Zurück zum Zitat Kumar L, Singh H, Kaur R (2012) Web analytics and metrics: a survey. In: Proceedings of the international conference on advances in computing, communications and informatics. ACM, New York, pp 966–971 Kumar L, Singh H, Kaur R (2012) Web analytics and metrics: a survey. In: Proceedings of the international conference on advances in computing, communications and informatics. ACM, New York, pp 966–971
11.
Zurück zum Zitat Krippendorff K (2013) Content analysis. An introduction to its methodology, 3rd edn. Sage, London Krippendorff K (2013) Content analysis. An introduction to its methodology, 3rd edn. Sage, London
12.
Zurück zum Zitat Ben-Dov M, Feldman R (2005) Text mining and information extraction. In: Maimon O, Rokach L (eds) Data mining and knowledge discovery handbook. Springer, New York, pp 801–831 CrossRef Ben-Dov M, Feldman R (2005) Text mining and information extraction. In: Maimon O, Rokach L (eds) Data mining and knowledge discovery handbook. Springer, New York, pp 801–831 CrossRef
13.
Zurück zum Zitat Pang B, Lee L, Aggarwal CC et al (2008) Opinion Mining and Sentiment Analysis. Found Trends Inf Retr 2(2):1–135 CrossRef Pang B, Lee L, Aggarwal CC et al (2008) Opinion Mining and Sentiment Analysis. Found Trends Inf Retr 2(2):1–135 CrossRef
14.
Zurück zum Zitat Hillmann R, Trier M (2012) Dissemination patterns and associated network effects of sentiments in social networks. In: 2012 IEEE/ACM international conference on advances in social networks analysis and mining Hillmann R, Trier M (2012) Dissemination patterns and associated network effects of sentiments in social networks. In: 2012 IEEE/ACM international conference on advances in social networks analysis and mining
15.
Zurück zum Zitat Christakis NA, Fowler JH (2009) Connected. The surprising power of our social networks and how they shape our lives, 1st edn. Little, Brown and Co, New York Christakis NA, Fowler JH (2009) Connected. The surprising power of our social networks and how they shape our lives, 1st edn. Little, Brown and Co, New York
16.
Zurück zum Zitat Yates J, Orlikowski WJ, Okamura K (1999) Explicit and implicit structuring of genres in electronic communication: reinforcement and change of social interaction. Organ Sci 10(1):83–103 CrossRef Yates J, Orlikowski WJ, Okamura K (1999) Explicit and implicit structuring of genres in electronic communication: reinforcement and change of social interaction. Organ Sci 10(1):83–103 CrossRef
17.
Zurück zum Zitat Riemer K, Richter A (2010) Social software: agents for change or platforms for social reproduction? A case study on enterprise microblogging. In: Proceedings of the 21th Australasian conference on information systems, Brisbane Riemer K, Richter A (2010) Social software: agents for change or platforms for social reproduction? A case study on enterprise microblogging. In: Proceedings of the 21th Australasian conference on information systems, Brisbane
18.
Zurück zum Zitat Thelwall M, Buckley K, Paltoglou G et al (2010) Sentiment strength detection in short informal text. J Am Soc Inf Sci 61(12):2544–2558 CrossRef Thelwall M, Buckley K, Paltoglou G et al (2010) Sentiment strength detection in short informal text. J Am Soc Inf Sci 61(12):2544–2558 CrossRef
19.
Zurück zum Zitat Davidov D, Tsur O, Rappoport A (2010) Semi-supervised recognition of sarcastic sentences in Twitter and Amazon. In: Proceedings of the fourteenth conference on computational natural language learning, pp 107–116 Davidov D, Tsur O, Rappoport A (2010) Semi-supervised recognition of sarcastic sentences in Twitter and Amazon. In: Proceedings of the fourteenth conference on computational natural language learning, pp 107–116
20.
Zurück zum Zitat Schnegg M (2010) Die Wurzeln der Netzwerkforschung. In: Stegbauer C, Häußling R (eds) Handbuch Netzwerkforschung. VS Verlag für Sozialwissenschaften, Wiesbaden Schnegg M (2010) Die Wurzeln der Netzwerkforschung. In: Stegbauer C, Häußling R (eds) Handbuch Netzwerkforschung. VS Verlag für Sozialwissenschaften, Wiesbaden
21.
Zurück zum Zitat Trier M (2010) Struktur und Dynamik in der Netzwerkanalyse. In: Stegbauer C, Häußling R (eds) Handbuch Netzwerkforschung. VS Verlag für Sozialwissenschaften, Wiesbaden, pp 205–217 CrossRef Trier M (2010) Struktur und Dynamik in der Netzwerkanalyse. In: Stegbauer C, Häußling R (eds) Handbuch Netzwerkforschung. VS Verlag für Sozialwissenschaften, Wiesbaden, pp 205–217 CrossRef
22.
Zurück zum Zitat Jansen D (1999) Einführung in die Netzwerkanalyse. VS Verlag für Sozialwissenschaften, Wiesbaden CrossRef Jansen D (1999) Einführung in die Netzwerkanalyse. VS Verlag für Sozialwissenschaften, Wiesbaden CrossRef
23.
Zurück zum Zitat Blaschke S, Schoeneborn D, Seidl D (2012) Organizations as networks of communication episodes: turning the network perspective inside out. Organ Stud 33(7):879–906 CrossRef Blaschke S, Schoeneborn D, Seidl D (2012) Organizations as networks of communication episodes: turning the network perspective inside out. Organ Stud 33(7):879–906 CrossRef
24.
Zurück zum Zitat Allen J, James AD, Gamlen P (2007) Formal versus informal knowledge networks in R&D: a case study using social network analysis. R&D Manag 37(3):179–196 CrossRef Allen J, James AD, Gamlen P (2007) Formal versus informal knowledge networks in R&D: a case study using social network analysis. R&D Manag 37(3):179–196 CrossRef
25.
Zurück zum Zitat Freeman LC (2004) The development of social network analysis: a study in the sociology of science. Empirical Press, Vancouver Freeman LC (2004) The development of social network analysis: a study in the sociology of science. Empirical Press, Vancouver
26.
Zurück zum Zitat Brandes U (2010) Graphentheorie. In: Stegbauer C, Häußling R (eds) Handbuch Netzwerkforschung. VS Verlag für Sozialwissenschaften, Wiesbaden Brandes U (2010) Graphentheorie. In: Stegbauer C, Häußling R (eds) Handbuch Netzwerkforschung. VS Verlag für Sozialwissenschaften, Wiesbaden
27.
Zurück zum Zitat Schultze U, Avital M (2011) Designing interviews to generate rich data for information systems research. Inf Organ 21(1):1–16 CrossRef Schultze U, Avital M (2011) Designing interviews to generate rich data for information systems research. Inf Organ 21(1):1–16 CrossRef
28.
Zurück zum Zitat Richter A, Heidemann J, Klier M et al (2013) Success measurement of enterprise social networks. Tagungsband Wirtschaftsinformatik, In Richter A, Heidemann J, Klier M et al (2013) Success measurement of enterprise social networks. Tagungsband Wirtschaftsinformatik, In
29.
Zurück zum Zitat Riemer K, Richter A, Bohringer M (2010) Enterprise microblogging. Wirtschaftsinformatik 52(6):387–390 CrossRef Riemer K, Richter A, Bohringer M (2010) Enterprise microblogging. Wirtschaftsinformatik 52(6):387–390 CrossRef
31.
Zurück zum Zitat Denzin NK (1970) The research act in sociology: a theoretical introduction to sociological methods, Methodological perspectives. Butterworth, London Denzin NK (1970) The research act in sociology: a theoretical introduction to sociological methods, Methodological perspectives. Butterworth, London
32.
Zurück zum Zitat Hollstein B (2010) Qualitative methoden und mixed-method-designs. In: Stegbauer C, Häußling R (eds) Handbuch Netzwerkforschung. VS Verlag für Sozialwissenschaften, Wiesbaden, pp 459–470 CrossRef Hollstein B (2010) Qualitative methoden und mixed-method-designs. In: Stegbauer C, Häußling R (eds) Handbuch Netzwerkforschung. VS Verlag für Sozialwissenschaften, Wiesbaden, pp 459–470 CrossRef
Metadaten
Titel
Business Intelligence 2.0
verfasst von
Sebastian Behrendt
Alexander Richter
Copyright-Jahr
2015
DOI
https://doi.org/10.1007/978-3-319-15696-5_8