Business Process Management and Supply Chain Collaboration: Critical Comparison of Four Thai Case Studies

Internal and external business process collaboration is vital for effective supply chain (SC) management. Building relationships between companies can lead to their competitive advantage, resulting in organisational performance improvement than when working individually (Cao and Zhang, 2011). The earlier phase in our research empirically tested the interrelationships between business process management (BPM), supply chain collaboration (SCC), collaborative advantage and organisational performance. This study is a step further and aims to illuminate the findings from the large-scale survey data analyses. This was achieved by gathering practitioners’ opinions to provide an in-depth and detailed understanding of the meanings, actions and experiences of practitioners in their specific contextual situations.