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Do AI-enabled voicebots, such as Amazon Alexa and Google Assistant, influence consumer choice, and if so, how and why? We demonstrate that consumers are more likely to choose expensive upgrades over more basic options when shopping using …

While it is well-known that AI systems might bring about unfair social impacts by influencing social schemas, much attention has been paid to instances where the content presented by AI systems explicitly demeans marginalized groups or reinforces …

The world’s population is aging rapidly, creating profound implications for businesses operating in the emerging “silver economy,” which encompasses economic activities of consumers over 50 years of age. Although older adults hold significant …

In this paper, we propose a hybrid approach that combines Small Language Model (SLM)-based interpretation with machine learning (ML)-based prediction to analyze stress levels and related factors from step-count data. While several datasets exist …

Advancements in artificial intelligence (AI) technology are rapidly growing in complexity and application worldwide. Developments in AI technologies offer opportunities for police and criminal justice agencies to enhance productivity and …

The City of New York and most of the largest cities across the United States had been plagued by consistently increasing crime and violence rates for numerous decades through the early 1990s. Homicide rates had reached astonishing and clearly …

To the best of our knowledge, this is the first paper studying and comparing the pros and cons of rotating and irregular workforce scheduling. The study is based on the requirements of real-world workforce scheduling. The two main goals of …

Wer an Produktion denkt, denkt an Sachgüter, wie Autos, Maschinen oder Computer. Doch auch Dienstleistungen werden produziert. Dafür ist das Service Operations Management zuständig, welches im Mittelpunkt dieses Kapitels steht. Zuerst gehen wir im …