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Erschienen in:
2018 | OriginalPaper | Buchkapitel
23. Case Managed and Core Standardised Capabilities
verfasst von : Sofie Blakstad, Robert Allen
Erschienen in: FinTech Revolution
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Abstract
The service aligned model relies on two key types of capability: Case Managed—flexible at the customer-facing edge, and Core Standardised—pre-loaded elements that are instantly available to the customer-facing teams on demand. This chapter describes the two types of capability. With these two simple capability types, organisations can easily flex structure to include third-party providers, partnership-operated services and other ecosystem players, and continuously evolve to meet changing customer needs.