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2015 | OriginalPaper | Buchkapitel

Channel Choice: A Literature Review

verfasst von : Christian Ø. Madsen, Pernille Kræmmergaard

Erschienen in: Electronic Government

Verlag: Springer International Publishing

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Abstract

The channel choice branch of e-government studies citizens’ and businesses’ choice of channels for interacting with government, and how government organizations can integrate channels and migrate users towards the most cost-efficient channels. In spite of the valuable contributions offered no systematic overview exist of channel choice. We present a literature review of channel choice studies in government to citizen context identifying authors, countries, methods, concepts, units of analysis, and theories, and offer suggestions for future studies.

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Metadaten
Titel
Channel Choice: A Literature Review
verfasst von
Christian Ø. Madsen
Pernille Kræmmergaard
Copyright-Jahr
2015
DOI
https://doi.org/10.1007/978-3-319-22479-4_1