Abstract
This first chapter provides an overview of the retail management process, explains the functions of retailing, and discusses its importance in the UK economy. Specifically, it identifies the significance of retail institutions and industry classifications by which the development of the retail industry can be reviewed.
This is a preview of subscription content, log in via an institution to check access.
Preview
Unable to display preview. Download preview PDF.
References
Alexander, N. and Colgate, M. (2000) ‘Retail Financial Services: Transaction to Relationship Marketing’, European journal of Marketing, vol. 34, no. 8, pp. 938–53.
BCSC (1996) ‘Town Centres Futures: The Long-term Impact of New Development’. The British Council of Shopping Centres Report (November), p. 5.
Berman, B. and Evans, J.R. (1998) Retail Management: A Strategic Approach (New Jersey: Prentice Hall International).
Boyle, E. (1999) ‘A Study of the Impact of Environmental Uncertainty on Franchise Systems: The Case of Petrol Retailing in the UK’, journal of Consumer Marketing, vol. 16, no. 2, pp. 181–95.
Braudel, F. (1982) Civilisation and Capitalism, 15th–18th Century, Volume II: The Wheels of Commerce (London: Collins).
Broadbridge, A. (1998) Distributive Trades Profile 1997. A Statistical Digest. Institute for Retail Studies, University of Stirling.
Clarke, G. (1997) Buying Your First Franchise, 2nd edn (London: Kogan Page).
Davies, G. and Brooks, J. (1989) Positioning Strategy in Retailing (London: Paul Chapman).
The Economist (1995) ‘Change at the Check-Out’. A Survey of Retailing’, The Economist, March, pp. 3–18.
Financial Times (1998) ‘News and Analysis of the European Retail Sector’, FT European Retail Analyst, issue 1, August, pp. 3–21.
Forward, J. and Fulop, C. (1993) Large Firms’ Entry in Franchising: Strategic and Operational Issues (London: City University Business School).
Ghosh, A. (1994) Retail Management, 2nd edn (New York: The Dryden Press).
Gilbert, D. (1999) Retail Marketing Management (London: Financial Times/Prentice Hall).
Gist, R.R. (1968) Management Perspectives in Retailing (London: John Wiley).
Greenley, G.E. and Shipley, D. (1992) ‘A Comparative Study of Operational Marketing Practices among British Department Stores and Supermarkets’, European journal of Marketing, vol. 26, no. 5, pp. 22–35.
Hoffmann, R.C. and Prebles, J.F. (1993) ‘Franchising into the Twenty-first Century’. Business Horizons, vol. 36, no. 6, pp. 34–44.
Howe, S.W. (1992) Retailing Management (London: Macmillan — now Palgrave Macmillan).
Jefferys, J.B. (1954) Retail Trading in Britain 1850–1950 (Cambridge: Cambridge University Press).
Johnson, G. (1988) Business Strategy and Retailing (London: Routledge).
Kotler, P. (1997) Marketing Management: Analysis, Planning, Implementation, and Control, 9th edn (New Jersey: Prentice Hall International).
Lafontaine, F. and Shaw, K.L. (1998) ‘Franchising Growth and Franchisor Entry and Exit in the US Market: Myth and Reality’, journal of Business Venturing, vol. 13, no. 1, pp. 95–112.
Markham, J.E. (1998) The Future of Shopping: Traditional Patterns and Net Effects (London: Macmillan Business — now Palgrave Macmillan).
McGoldrick, P. (1989) ‘Departmental Store Concession — Strategic Decisions and Consumer Reactions’, in L. Pellegrini and S.K. Reddy (eds), Retail and Marketing Channels (London: Routledge), pp. 287–310.
McGoldrick, P. (1990) Retail Marketing (London: McGraw Hill).
McNair, M.P. (1958) ‘Significant Trends and Developments in the Post War Period’, in A.B. Smith (ed.), Competitive Distribution in a Free High Level Economy and its Implications for the University (Pittsburg: University of Pittsburg Press), pp. 79–88.
Mintel (1999) Wholesaling, Retail Intelligence.
Mintel (2001) Retailing: Annual Review, Retail Intelligence.
Omar, O. (1999) Retail Marketing (London: Financial Times/Pitman).
Omar, O.E. (1998) ‘Franchising Agreements in New Car Retailing: An Empirical Investigation’, The Service Industries journal, vol. 18(2), pp. 144–60.
Philpott, W.J. (1977) Retailing Made Simple. Made Simple Books (London: W.H. Allen).
Quinn, B.(1999) ‘Control and Support in an International Franchise Network’, International Marketing Review, vol. 16, no. 4/5, pp. 345–62.
Rowley, J. and Slack, F. (1999) ‘The Retail Experience in Airport Departure Lounges: Reaching for Timelessness and Placelessness’, International Marketing Review, vol. 16, no. 4/5, pp. 363–75.
Samli, C.A. (1989) Retail Marketing Strategy: Planning, Implementation and Control (New York: Quorum Books).
Sivadas, E. and Baker-Prewitt, J.L. (2000) ‘An Examination of the Relationship between Service Quality, Customer Satisfaction, and Sore Lyalty’, International Journal of Retail and Distribution Management, vol. 28, no. 2, pp. 73–82.
Tse, K.K. (1985) Marks & Spencer: Anatomy of Britain’s Most Efficiently Managed Company (Oxford: Pergamon).
Walton, S. and Huey, J. (1993) Sam Walton: Made in America — My Story (New York: Bantam).
Winstanley, M.J. (1983) The Shopkeeper’s World 1830–1914 (Manchester: Manchester University Press).
Copyright information
© 2003 A. E. Kent and O. E. Omar
About this chapter
Cite this chapter
Kent, T., Omar, O. (2003). Retailing in the Economy. In: Retailing. Palgrave, London. https://doi.org/10.1007/978-0-230-37410-2_1
Download citation
DOI: https://doi.org/10.1007/978-0-230-37410-2_1
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-99769-7
Online ISBN: 978-0-230-37410-2
eBook Packages: Business and EconomicsBusiness and Management (R0)