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Approaches Based on Physiological Measurements

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Measuring User Engagement

Abstract

Physiological measures assess how the body functions. They may be simple, e.g., measuring body temperature with a thermometer, or more complicated, e.g., measuring heart function using an electrocardiograph [8]. Physiological measures of interest to us are those related to cognitive or affective states that can be captured by sensors, cameras, or software. These include measures gathered through:

  • Eye tracking, where measures such as pupil dilation and fixation have been used as indicators of task difficulty, attention, fatigue, mental activity, and intense emotion;

  • Mouse pressure, which has been associated with stress, or certainty of response; and

  • Biosensors, including temperature (used to assess negative affect and relaxation), electrodermal activity (associated with arousal), blood flow (used as an indicator of stress and emotion intensity); and muscle movement or facial expression (associated with emotional response and attention).

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Lalmas, M., O’Brien, H., Yom-Tov, E. (2015). Approaches Based on Physiological Measurements. In: Measuring User Engagement. Synthesis Lectures on Information Concepts, Retrieval, and Services. Springer, Cham. https://doi.org/10.1007/978-3-031-02289-0_3

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