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Erschienen in:
Challenges in Bridging Social Semantics and Formal Semantics on the Web Kapitel lesen Erstes Kapitel lesen

2014 | OriginalPaper | Buchkapitel

Cloud-Based Collaborative Business Services Provision

verfasst von : Luis M. Camarinha-Matos, Hamideh Afsarmanesh, Ana Inês Oliveira, Filipa Ferrada

Erschienen in: Enterprise Information Systems

Verlag: Springer International Publishing

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Abstract

The notion of service-enhanced product, representing the association of services to manufactured products, offers an important mechanism for value creation and product differentiation. This is particularly relevant in the case of complex, highly customized and long-life products. Provision of suitable services in this context typically requires collaboration among multiple stakeholders. Furthermore, the involvement of the customer is not limited to service consumption but rather includes contributions to new services design and configuration. In response to these requirements, this paper contributes to the clarification of concepts and definition of a framework for collaborative business services design (co-creation) and delivery. At the base of the framework, a cloud-based collaboration platform supports the establishment and operation of the involved enterprise networks. Application examples are given for the solar energy sector.

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Vorheriges Kapitel Tweeting Politicians: An Analysis of the Usage of a Micro Blogging System
Nächstes Kapitel An Architecture for Health Information Exchange in Pervasive Healthcare Environment
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Metadaten
Titel
Cloud-Based Collaborative Business Services Provision
verfasst von
Luis M. Camarinha-Matos
Hamideh Afsarmanesh
Ana Inês Oliveira
Filipa Ferrada
Copyright-Jahr
2014
Buch
Enterprise Information Systems

Print ISBN: 978-3-319-09491-5

Electronic ISBN: 978-3-319-09492-2

Copyright-Jahr: 2014

DOI
https://doi.org/10.1007/978-3-319-09492-2_22