Co-production in the Public Sector

Experiences and Challenges

herausgegeben von: Mariagrazia Fugini, Enrico Bracci, Mariafrancesca Sicilia

Verlag: Springer International Publishing

Buchreihe : SpringerBriefs in Applied Sciences and Technology

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

Einloggen, um Zugang zu erhalten

Über dieses Buch

This book examines the various ways in which co-production can contribute to the creation, design, and delivery of public services, namely by engaging the expertise of users and their networks, by promoting public services that are better targeted and more responsive to users, by cutting costs against the background of austerity in public finance, by creating a synergy between government and civil society that will impact positively on social capital, and by addressing the challenges resulting from growing democratic and citizenship deficits. Particular attention is paid to local government and the health and social care sector. After definition of the concept of co-production, the critical issues which arise when public services are co-produced are discussed. Various experiences of co-production are presented and analyzed with a view to highlighting why, how, and with what effect public service co-production may be implemented. Individual chapters focus on the impact of co-production in making cities smarter and the use of ICT in supporting co-production of public services. The book will be of relevance to a wide readership, from students to academics and professionals interested or engaged in public service management.

Inhaltsverzeichnis

Frontmatter

Chapter 1. Co-production of Public Services: Meaning and Motivations

Abstract

Co-production is an umbrella term whose meaning has been widely debated on and whose practical consequences for public service delivery are an open research issue. This introductory chapter attempts to define what co-production is and what it is not, by an overview of the up-to-date literature. The chapter concludes by presenting the aims of the book and the main contents, and its relevance and contributions.

Enrico Bracci, Mariagrazia Fugini, Mariafrancesca Sicilia

Chapter 2. Co-production and Inter-organisational Collaboration in the Provision of Public Services: A Critical Discussion

Abstract

This Chapter offers a critical discussion of the concepts and practices of co-production and inter-organisational collaboration in the provision of public services. After presenting a theoretical backdrop, it describes four main relationships that may occur between co-production and interorganisational collaboration in the provision of public services: co-production as an antecedent of inter-organisational collaboration; interorganisational collaboration as an enabler of co-production; co-production and inter-organisational collaboration as distinct but complementary; co-production and inter-organisational collaboration as alternative strategies. We discuss the implications of these different relationships, and highlight areas for further research on co-production and inter-organisational collaboration and the relationship between the two in practice.

Alessandro Sancino, Carol Jacklin-Jarvis

Chapter 3. The Participatory Budgeting as a Form of Co-production

Abstract

Participatory budgeting is a form of co-production (“co-planning” and “co-design”) that allows citizens to influence public decision on the allocation of public resources to different public programs, services, and investments. In this chapter, four conditions for successfully implementing participatory budgeting as a form of co-production are identified and discussed, namely interaction, inclusiveness, responsiveness, and representation. In particular, interaction and inclusiveness should shape the relationship between the public administration and its citizens, whereas representation and responsiveness should become central in the relationship among citizens.

Carmela Barbera, Mariafrancesca Sicilia, Ileana Steccolini

Chapter 4. When is Personalisation Considered a Form of Co-production? The Case of Personal Budgets Reform in English Social Care

Abstract

In recent times, co-production has become an all-embracing term applied in different contexts and with several meanings. Broadly speaking, co-production can be considered any “regular, long-term relationships between professionalized service providers and service users” (Bovaird in Public Adm Rev 67:847, 2007). Osborne and Strokosch (Br J Manag 24:S31–S47, 2013) differentiated co-production into three categories: operational, strategy and service. Although some of these categories may overlap, the focus of the present chapter is on the operational model of co-production.

Enrico Bracci, Danny Chow

Chapter 5. Co-production in Action: The Case of an Italian Residential Care Home

Abstract

Co-production is an increasing debate within public management. “It goes to the heart both of effective public service delivery and of the role of public services in achieving other societal ends—such as social inclusion or citizen engagement” Osborne et al. (Br. J. Manag. 24:S31–S47, 2012).

Gaia Bassani, Cristiana Cattaneo, Giovanna Galizzi

Chapter 6. Co-production in Healthcare: Moving Patient Engagement Towards a Managerial Approach

Abstract

The pressure toward co-produced health services is increasing as an answer to quality improvement and system sustainability. However, the reflection and the empirical knowledge on the nature of co-production and on how healthcare practices change in order to manage effective partnerships between clients and professionals remain scant. The chapter addresses this gap by analysing how the concept of co-production is used and investigated in the healthcare literature. Specifically, it focuses on two key perspectives that vary significantly on the issues of who the co-producing health authors are; what the domains of co-production are; and how to stimulate and support patients in their role of co-producers. The first perspective frames co-production as focusing on individual patient engagement and on the bilateral clinical dimension of relations with the medical staff. The second recognises co-production as a complex system of multiple relations between a cast of both single (patients, informal caregivers, clinical staff) and collective actors (the healthcare providers such as hospitals, trusts, local health communities), that involves patients in different service delivery phases and focuses on the change in the production processes when value is co-produced.

Silvia Gilardi, Chiara Guglielmetti, Marta Marsilio, Maddalena Sorrentino

Chapter 7. Co-production Makes Cities Smarter: Citizens’ Participation in Smart City Initiatives

Abstract

Making cities smarter is more and more considered as the solution to many critical problems affecting contemporary cities worldwide. Citizens can contribute to the development of smart cities by actively participating in smart city initiatives, thus providing their smartness to the cities they live in. Smart city initiatives are highly information intensive and often use citizen-generated information. In the chapter, the role of citizens as sensors/information providers is discussed as a way for citizens to participate in smart city initiatives. Assuming the concept of co-production as the lens through which to look at citizens’ participation, it is argued that citizens as sensors/information providers can act as co-producers only if they are given back the control over their user-generated information. The chapter thus concludes that the development of a user-centric personal data ecosystem is an enabling condition for citizens’ participation in smart city initiatives as sensors/information providers.

Walter Castelnovo

Chapter 8. The Role of ICT in Co-Production of e-Government Public Services

Abstract

This chapter discusses co-production in e-Government services and the role that Information and Communication Technology (ICT) may have in facilitating co-production. We focus our analysis in the area of e-Government, since we are able to support our assumptions through two case studies that we conducted in this area. The case studies regard services for employment and services for social care of frail people. The first case study is exemplified on two systems, namely Servei d’Ocupació de Catalunya (SOC) and Borsa Lavoro Lombardia (BLL), two web portals implementing active policies to prevent unemployment. The discussion claims that both systems have been developed in a co-production style, although this was not explicitly stated. The second case study is discussed using the Attiv@bili project of Regione Lombardia, where we developed the technological platform supporting integrated services for various actors: patients and their families, public administrations involved in care, cooperatives, medical doctors, and others. Finally, we present an overview of recent ICT methods and tools and their use to improve and facilitate co-production with examples for the use cases.

Mariagrazia Fugini, Mahsa Teimourikia

Titel: Co-production in the Public Sector
herausgegeben von: Mariagrazia Fugini
Enrico Bracci
Mariafrancesca Sicilia
Verlag: Springer International Publishing
Electronic ISBN: 978-3-319-30558-5
Print ISBN: 978-3-319-30556-1
DOI: https://doi.org/10.1007/978-3-319-30558-5