nach oben

Erschienen in:

2016 | OriginalPaper | Buchkapitel

Communication in Teams - An Expression of Social Conflicts

verfasst von : Jil Klünder, Kurt Schneider, Fabian Kortum, Julia Straube, Lisa Handke, Simone Kauffeld

Erschienen in: Human-Centered and Error-Resilient Systems Development

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

The more members a team has, the more information needs to be shared with single team members or within the whole team. Sufficient information sharing is difficult to ensure, since a project leader will not be fully aware of all on-going information and communication within the team. In software engineering, information flow is essential for project success. In each part of the process, information like requirements or design decisions needs to be communicated with appropriate persons. Neither missing nor wrong implemented requirements are desirable, since extra working hours or incomplete working results need to be paid. Therefore, the right amount of information sharing is highly desirable. To ensure this, communication is a mandatory requisite. Furthermore, knowing about social conflicts is suitable, since these influence the information flow.

In an experiment with 34 student software projects, we collected data referring to internal team communication and mood. In these projects, we could show a correlation between chosen communication channels, social conflicts and mood. Since social conflicts foster an insufficient information flow, knowing about these helps software developing teams to reach higher quality and a higher customer satisfaction.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel Testing Prototypes and Final User Interfaces Through an Ontological Perspective for Behavior-Driven Development

Nächstes Kapitel Exploring the Requirements and Design of Persuasive Intervention Technology to Combat Digital Addiction

This extension will not be part of this contribution.

The restriction of the image of d to the unit interval helps comparing the FLOW distances of different teams.

This area was fixed by the study design and may be adapted to other study designs.

The benefit of using FLOW centralization will be outlined in Sect. 5.2.

Within a quality gate in project course, a responsible person, the so-called gate keeper, decides about the release of the next project step on the basis of clearly determined quality criteria [29].

A german description of all tasks can be found at http://www.se.uni-hannover.de/pages/de:lehre_fungate.

For further information see http://www.afhayes.com.

In order to ensure a better understanding of the results, coefficients are also included in the model.

Ambler, S.W., et al.: Agile modeling (2002)

Balijepally, V.: Collaborative software development in agile methodologies - Perspectives from small group research. In: AMCIS 2005 Proceedings (2005)

Barsade, S.G.: The ripple effect: emotional contagion and its influence on group behavior. Adm. Sci. Q. 47(4), 644–675 (2002)CrossRef

Bjarnason, E.: Distances between requirements engineering and later software development activities: a systematic map. In: Doerr, J., Opdahl, A.L. (eds.) REFSQ 2013. LNCS, vol. 7830, pp. 292–307. Springer, Heidelberg (2013). http://dx.doi.org/10.1007/978-3-642-37422-7_21 CrossRef

Cockburn, A.: Agile Software Development: The Cooperative Game. Pearson Education, London (2006)

Collins, A.L., Lawrence, S.A., Troth, A.C., Jordan, P.J.: Group affective tone: a review and future research directions. J. Organ. Behav. 34, 43–62 (2013)CrossRef

Daft, R.L., Lengel, R.H.: Information richness. A new approach to managerial behavior and organization design. Technical report, DTIC Document (1983)

Damian, D., Marczak, S., Kwan, I.: Collaboration patterns and the impact of distance on awareness in requirements-centred social networks. In: 15th IEEE International Requirements Engineering Conference, RE 2007, pp. 59–68. IEEE (2007)

Dennis, A.R., Fuller, R.M., Valacich, J.S.: Media, tasks, and communication processes: a theory of media synchronicity. MIS Q. 32(3), 575–600 (2008)

10.

Figl, K.: Team and media competencies in information systems. Oldenbourg Verlag (2010)

11.

Freeman, L.C., Roeder, D., Mulholland, R.R.: Centrality in social networks: II. Experimental results. Soc. Networks 2(2), 119–141 (1979)CrossRef

12.

Gersick, C.J.: Time and transition in work teams: toward a new model of group development. Acad. Manage. J. 31(1), 9–41 (1988)CrossRef

13.

Jarvenpaa, S.L., Shaw, T.R., Staples, D.S.: Toward contextualized theories of trust: the role of trust in global virtual teams. Inf. Syst. Res. 15(3), 250–267 (2004)CrossRef

14.

Jehn, K.A.: A multimethod examination of the benefits and detriments of intragroup conflict. Adm. Sci. Q. 40, 256–282 (1995)CrossRef

15.

Jehn, K.A., Mannix, E.A.: The dynamic nature of conflict: a longitudinal study of intragroup conflict and group performance. Acad. Manage. J. 44(2), 238–251 (2001)CrossRef

16.

Kauffeld, S., Lehmann-Willenbrock, N.: Meetings matter effects of team meetings on team and organizational success. Small Group Res. 43(2), 130–158 (2012)CrossRef

17.

Knight, A.P.: Mood at the midpoint: affect and change in exploratory search over time in teams that face a deadline. Organ. Sci. 26(1), 99–118 (2013)CrossRef

18.

Knight, A.P., Eisenkraft, N.: Positive is usually good, negative is not always bad: the effects of group affect on social integration and task performance. J. Appl. Psychol. 100(4), 1214 (2015)CrossRef

19.

Kraut, R.E., Streeter, L.A.: Coordination in software development. Commun. ACM 38(3), 69–82 (1995)CrossRef

20.

Krohne, H.W., Egloff, B., Kohlmann, C.W., Tausch, A.: Untersuchungen mit einer deutschen Version der “Positive and Negative Affect Schedule” (PANAS). DIAGNOSTICA-GOTTINGEN- 42, 139–156 (1996)

21.

Kuhl, J., Kazén, M.: Volitional facilitation of difficult intentions: joint activation of intention memory and positive affect removes stroop interference. J. Exp. Psychol. Gen. 128(3), 382 (1999)CrossRef

22.

Lehmann-Willenbrock, N., Grohmann, A., Kauffeld, S.: Task and relationship conflict at work. Eur. J. Psychol. Assess. 27, 171–178 (2011)CrossRef

23.

Pikkarainen, M., Haikara, J., Salo, O., Abrahamsson, P., Still, J.: The impact of agile practices on communication in software development. Empirical Softw. Eng. 13(3), 303–337 (2008)CrossRef

24.

Prikladnicki, R.: Propinquity in global software engineering: examining perceived distance in globally distributed project teams. J. Softw. Evol. Process 24(2), 119–137 (2012)CrossRef

25.

Sauer, N.C., Kauffeld, S.: Meetings as networks: applying social network analysis to team interaction. Commun. Methods Measures 7(1), 26–47 (2013)CrossRef

26.

Schneider, K., Liskin, O.: Exploring FLOW distance in project communication. In: Proceedings of 8th International Workshop on Cooperative and Human Aspects of Software Engineering (CHASE 2015), ICSE 2015 (2015)

27.

Schneider, K., Liskin, O., Paulsen, H., Kauffeld, S.: Requirements compliance as a measure of project success. In: Proceedings of the 4th IEEE Global Engineering Education Conference (EDUCON 2013) (2013)

28.

Schneider, K., Liskin, O., Paulsen, H., Kauffeld, S.: Media, mood, and meetings: related to project success? ACM Trans. Comput. Educ. (TOCE) 15(4), 21 (2015)

29.

Sondermann, J.P.: Interne Qualitätsanforderungen und Anforderungsbewertung. Handbuch Qualitätsmanagement/Masing, München 2007, pp. 387–404 (2007)

30.

Stapel, K.: Informationsflusstheorie der Softwareentwicklung. Dissertation, Gottfried Wilhelm Leibniz Universität Hannover, München, April 2012

31.

Stapel, K., Knauss, E., Schneider, K.: Using FLOW to improve communication of requirements in globally distributed software projects. In: Collaboration and Intercultural Issues on Requirements: Communication, Understanding and Softskills, 2009, pp. 5–14. IEEE (2009)

32.

Totterdell, P.: Catching moods and hitting runs: mood linkage and subjective performance in professional sport teams. J. Appl. Psychol. 85(6), 848 (2000)CrossRef

33.

Totterdell, P., Wall, T., Holman, D., Diamond, H., Epitropaki, O.: Affect networks: a structural analysis of the relationship between work ties and job-related affect. J. Appl. Psychol. 89(5), 854 (2004)CrossRef

34.

Waller, M.J., Zellmer-Bruhn, M.E., Giambatista, R.C.: Watching the clock: group pacing behavior under dynamic deadlines. Acad. Manag. J. 45(5), 1046–1055 (2002)CrossRef

35.

Watson, D., Clark, L.A., Tellegen, A.: Development and validation of brief measures of positive and negative affect: the PANAS scales. J. Pers. Soc. Psychol. 54(6), 1063 (1988)CrossRef

36.

Watzlawick, P., Bavelas, J.B., Jackson, D.D., O’Hanlon, B.: Pragmatics of Human Communication: A Study of Interactional Patterns. Pathologies and Paradoxes. WW Norton & Company, New York (2011)

37.

Wohlin, C., Runeson, P., Höst, M., Ohlsson, M.C., Regnell, B., Wesslén, A.: Experimentation in Software Engineering. Springer Science & Business Media, New York (2012)CrossRefMATH

38.

Wolf, T., Schroter, A., Damian, D., Nguyen, T.: Predicting build failures using social network analysis on developer communication. In: Proceedings of the 31st International Conference on Software Engineering, pp. 1–11. IEEE Computer Society (2009)

39.

Zijlstra, F.R., Waller, M.J., Phillips, S.I.: Setting the tone: early interaction patterns in swift-starting teams as a predictor of effectiveness. Eur. J. Work Organ. Psychol. 21(5), 749–777 (2012)CrossRef

Titel: Communication in Teams - An Expression of Social Conflicts
verfasst von: Jil Klünder
Kurt Schneider
Fabian Kortum
Julia Straube
Lisa Handke
Simone Kauffeld
Verlag: Springer International Publishing
Buch: Human-Centered and Error-Resilient Systems Development
Print ISBN: 978-3-319-44901-2

Electronic ISBN: 978-3-319-44902-9

Copyright-Jahr: 2016
DOI: https://doi.org/10.1007/978-3-319-44902-9_8

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"