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2019 | OriginalPaper | Buchkapitel

Community Tools for Digital Inclusion

verfasst von : Elsa Oliveira, Eduardo Pereira, Pedro Madureira, Pedro Almeida, Waldir Moreira

Erschienen in: e-Infrastructure and e-Services for Developing Countries

Verlag: Springer International Publishing

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Abstract

Involving the citizens in their community dynamics and giving them an active role in tackling their main needs and reaching their expectations can be a successful recipe for a well-functioning society. In developing countries, this community strategy is even more important since these societies suffer from a lack of means that may compromise the effectiveness of their public services. Intended also to encourage the access to digital solutions and therefore to digital inclusion, our Community Tools solution proposes two participatory and collaborative governance digital applications: IZIDoc, a solution that allows the user to request official documents to the related administrative institution; and OurMoz, an application that enables the citizen to report community occurrences, concerning the public services. Both applications have been co-created, designed, tested and validated with the help of target users to facilitate adoption of the proposed solutions in Mozambique.

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Metadaten
Titel
Community Tools for Digital Inclusion
verfasst von
Elsa Oliveira
Eduardo Pereira
Pedro Madureira
Pedro Almeida
Waldir Moreira
Copyright-Jahr
2019
DOI
https://doi.org/10.1007/978-3-030-16042-5_23

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