Skip to main content

2020 | OriginalPaper | Buchkapitel

Complementary Partnerships for SMEs: A Relational Capability Maturity Model from an Ecosystem Perspective

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Inter-organisational relationships have been receiving increased attention in the context of the fourth industrial revolution. Technological advances in connectivity and digitisation are enabling vertically and horizontally integrated networks. The highly technical and dynamic environment in which various types of relationships exist requires a high level of cooperation and transparency between partners. The importance for Small and Medium Sized Organisations (SMEs) to develop and improve their relational capabilities is widely acknowledged. This research paper thus presents a tool and methodology that will enable SMEs to assess and improve these capabilities within the organisation. This paper aims to identify those requirements and practices described in the literature as conducive to sustainable relationship formation and development. A Relational Capability Maturity Model (RCMM) is proposed as a tool that will be able to address the requirements across the various functions of the organisation.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Schlaepfer, R.C., Koch, M.: Industry 4.0: challenges and solutions for the digital transformation and use of exponential technologies. Switzerland (2015) Schlaepfer, R.C., Koch, M.: Industry 4.0: challenges and solutions for the digital transformation and use of exponential technologies. Switzerland (2015)
2.
Zurück zum Zitat Canning, M., Kelly, E.: Business Ecosystems Come of Age. Deloitte University Press, Business Trends (2015) Canning, M., Kelly, E.: Business Ecosystems Come of Age. Deloitte University Press, Business Trends (2015)
3.
Zurück zum Zitat Iansiti, M., Levien, R.: The Keystone Advantage: What the New Dynamics of Business Ecosystems Mean for Strategy, Innovation, and Sustainability. Harvard Business School Press, Boston (2017) Iansiti, M., Levien, R.: The Keystone Advantage: What the New Dynamics of Business Ecosystems Mean for Strategy, Innovation, and Sustainability. Harvard Business School Press, Boston (2017)
4.
Zurück zum Zitat Ulaga, W.: Capturing value creation in business relationships: a customer perspective. Ind. Mark. Manag. 32(8), 677–693 (2003)CrossRef Ulaga, W.: Capturing value creation in business relationships: a customer perspective. Ind. Mark. Manag. 32(8), 677–693 (2003)CrossRef
5.
Zurück zum Zitat Blomqvist, K.: Partnering in the dynamic environment: the role of trust in asymmetric technology. Lappeenranta University of Technology (2002) Blomqvist, K.: Partnering in the dynamic environment: the role of trust in asymmetric technology. Lappeenranta University of Technology (2002)
6.
Zurück zum Zitat Narula, R.: R&D collaboration by SMEs: new opportunities and limitations in the face of globalisation. Technovation 24(2), 153–161 (2004)MathSciNetCrossRef Narula, R.: R&D collaboration by SMEs: new opportunities and limitations in the face of globalisation. Technovation 24(2), 153–161 (2004)MathSciNetCrossRef
7.
Zurück zum Zitat Nieto, M.J., Santamaría, L.: Technological collaboration: bridging the innovation gap between small and large firms. J. Small Bus. Manag. 48(1), 44–69 (2010)CrossRef Nieto, M.J., Santamaría, L.: Technological collaboration: bridging the innovation gap between small and large firms. J. Small Bus. Manag. 48(1), 44–69 (2010)CrossRef
8.
Zurück zum Zitat Varadarajan, R., Yadav, M.S., Shankar, V.: First-mover advantage in an Internet-enabled market environment: conceptual framework and propositions. J. Acad. Mark. Sci. 36(3), 293–308 (2008)CrossRef Varadarajan, R., Yadav, M.S., Shankar, V.: First-mover advantage in an Internet-enabled market environment: conceptual framework and propositions. J. Acad. Mark. Sci. 36(3), 293–308 (2008)CrossRef
9.
Zurück zum Zitat Landau, R.: Corporate partnering can spur innovation. Res. Manage. 30(3), 21–27 (1987) Landau, R.: Corporate partnering can spur innovation. Res. Manage. 30(3), 21–27 (1987)
10.
Zurück zum Zitat Teece, D.J.: Profiting from technological innovation: implications for integration, collaboration, licensing and public policy. In: The Competitive Challenge, Berkeley, pp. 187–219 (1987) Teece, D.J.: Profiting from technological innovation: implications for integration, collaboration, licensing and public policy. In: The Competitive Challenge, Berkeley, pp. 187–219 (1987)
11.
Zurück zum Zitat Bocconcelli, R., Murmura, F., Pagano, A.: Interacting with large customers: resource development in small b2b suppliers. Ind. Mark. Manag. 70, 101–112 (2018)CrossRef Bocconcelli, R., Murmura, F., Pagano, A.: Interacting with large customers: resource development in small b2b suppliers. Ind. Mark. Manag. 70, 101–112 (2018)CrossRef
12.
Zurück zum Zitat Ngugi, I.K., Johnsen, R.E., Erdelyi, P.: Relational capabilities for value co-creation and innovation in SMEs. J. Small Bus. Enterp. Dev. 17(2), 260–278 (2010)CrossRef Ngugi, I.K., Johnsen, R.E., Erdelyi, P.: Relational capabilities for value co-creation and innovation in SMEs. J. Small Bus. Enterp. Dev. 17(2), 260–278 (2010)CrossRef
13.
Zurück zum Zitat Schröder, C.: The Challenges of Industry 4.0 for Small and Medium-sized Enterprises. Friedrich-Ebert-Stiftung, Bonn (2016) Schröder, C.: The Challenges of Industry 4.0 for Small and Medium-sized Enterprises. Friedrich-Ebert-Stiftung, Bonn (2016)
14.
Zurück zum Zitat Derrouiche, R., Neubert, G., Bouras, A., Savino, M.: B2B relationship management: a framework to explore the impact of collaboration. Prod. Plan. Control 21(6), 528–546 (2010)CrossRef Derrouiche, R., Neubert, G., Bouras, A., Savino, M.: B2B relationship management: a framework to explore the impact of collaboration. Prod. Plan. Control 21(6), 528–546 (2010)CrossRef
15.
Zurück zum Zitat Inderst, R., Wey, C.: Buyer power and supplier incentives. Eur. Econ. Rev. 51(3), 647–667 (2007)CrossRef Inderst, R., Wey, C.: Buyer power and supplier incentives. Eur. Econ. Rev. 51(3), 647–667 (2007)CrossRef
16.
Zurück zum Zitat Johnsen, R.E., Ford, D.: Interaction capability development of smaller suppliers in relationships with larger customers. Ind. Mark. Manag. 35, 1002–1015 (2006)CrossRef Johnsen, R.E., Ford, D.: Interaction capability development of smaller suppliers in relationships with larger customers. Ind. Mark. Manag. 35, 1002–1015 (2006)CrossRef
17.
Zurück zum Zitat Du Preez, N., Essman, H., Louw, L., Schutte, C., Marais, S., Bam, W.: Enterprise Engineering Textbook. Stellebosch University, Stellenbosch (2009) Du Preez, N., Essman, H., Louw, L., Schutte, C., Marais, S., Bam, W.: Enterprise Engineering Textbook. Stellebosch University, Stellenbosch (2009)
18.
Zurück zum Zitat Jabareen, Y.: Building a conceptual framework: philosophy, definitions, and procedure. Int. J. Qual. Methods 8(4), 49–62 (2009)CrossRef Jabareen, Y.: Building a conceptual framework: philosophy, definitions, and procedure. Int. J. Qual. Methods 8(4), 49–62 (2009)CrossRef
19.
Zurück zum Zitat Popay, J., Rogers, A., Williams, G.: Rationale and standards for the systematic review of qualitative literature in health services research. Qual. Health Res. 8(3), 341–351 (1998)CrossRef Popay, J., Rogers, A., Williams, G.: Rationale and standards for the systematic review of qualitative literature in health services research. Qual. Health Res. 8(3), 341–351 (1998)CrossRef
20.
Zurück zum Zitat Bonas, S., et al.: How can systematic reviews incorporate qualitative research? A critical perspective. Qual. Res. 6(1), 27–44 (2006)CrossRef Bonas, S., et al.: How can systematic reviews incorporate qualitative research? A critical perspective. Qual. Res. 6(1), 27–44 (2006)CrossRef
21.
Zurück zum Zitat Archer, N., Yuan, Y.: Managing business-to-business relationships throughout the e-commerce procurement life cycle. Internet Res. Electron. Netw. Appl. Policy 10(5), 385–395 (2000)CrossRef Archer, N., Yuan, Y.: Managing business-to-business relationships throughout the e-commerce procurement life cycle. Internet Res. Electron. Netw. Appl. Policy 10(5), 385–395 (2000)CrossRef
22.
Zurück zum Zitat Dwyer, F.R., Schurr, P.H., Oh, S.: Developing buyer-seller relationships. J. Mark. 51(2), 11–27 (1987)CrossRef Dwyer, F.R., Schurr, P.H., Oh, S.: Developing buyer-seller relationships. J. Mark. 51(2), 11–27 (1987)CrossRef
23.
Zurück zum Zitat Bryant, A., Colledge, B.: Trust in electronic commerce business relationships. J. Electron. Commer. Res. 3(2), 32–39 (2002) Bryant, A., Colledge, B.: Trust in electronic commerce business relationships. J. Electron. Commer. Res. 3(2), 32–39 (2002)
24.
Zurück zum Zitat Gadde, L.E.: Activity coordination and resource combining in distribution networks - implications for relationship involvement and the relationship atmosphere. J. Mark. Manag. 20(1–2), 157–184 (2004)CrossRef Gadde, L.E.: Activity coordination and resource combining in distribution networks - implications for relationship involvement and the relationship atmosphere. J. Mark. Manag. 20(1–2), 157–184 (2004)CrossRef
25.
Zurück zum Zitat MacKenzie, H.F.: Partnering Attractiveness in Buyer-Seller Relationships. The University of Western Ontario, Ontario (1992) MacKenzie, H.F.: Partnering Attractiveness in Buyer-Seller Relationships. The University of Western Ontario, Ontario (1992)
26.
Zurück zum Zitat Naudé, P., Buttle, F.: Assessing relationship quality. Ind. Mark. Manag. 29(4), 351–361 (2000)CrossRef Naudé, P., Buttle, F.: Assessing relationship quality. Ind. Mark. Manag. 29(4), 351–361 (2000)CrossRef
27.
Zurück zum Zitat Pruitt, D.G.: Negotiation Behavior. Academic Press, New York (1981) Pruitt, D.G.: Negotiation Behavior. Academic Press, New York (1981)
28.
Zurück zum Zitat Morgan, R.M., Hunt, S.D.: The commitment-trust theory of relationship marketing. J. Mark. 58(3), 20–38 (1994)CrossRef Morgan, R.M., Hunt, S.D.: The commitment-trust theory of relationship marketing. J. Mark. 58(3), 20–38 (1994)CrossRef
29.
Zurück zum Zitat Kandampully, J.: B2B relationships and networks in the Internet age. Manag. Decis. 41(5), 443–451 (2003)CrossRef Kandampully, J.: B2B relationships and networks in the Internet age. Manag. Decis. 41(5), 443–451 (2003)CrossRef
30.
Zurück zum Zitat Cunningham, M.T., Culligan, K.: Competitiveness through networks of relationships in information technology product markets. In: Paliwoda, S. (ed.) New Perspectives on International Marketing, pp. 251–275. Routledge, London (1991) Cunningham, M.T., Culligan, K.: Competitiveness through networks of relationships in information technology product markets. In: Paliwoda, S. (ed.) New Perspectives on International Marketing, pp. 251–275. Routledge, London (1991)
31.
Zurück zum Zitat Herdon, M., Péntek, Á., Várallyai, L.: Digital business ecosystem prototyping for agri-food SMEs. In: HAICTA (2011) Herdon, M., Péntek, Á., Várallyai, L.: Digital business ecosystem prototyping for agri-food SMEs. In: HAICTA (2011)
32.
Zurück zum Zitat Wendler, R.: The maturity of maturity model research: a systematic mapping study. Inf. Softw. Technol. 54(12), 1317–1339 (2012)CrossRef Wendler, R.: The maturity of maturity model research: a systematic mapping study. Inf. Softw. Technol. 54(12), 1317–1339 (2012)CrossRef
33.
Zurück zum Zitat Humphrey, W.S.: Three process perspectives: organizations, teams, and people. Ann. Softw. Eng. 14(1–4), 39–72 (2002)CrossRef Humphrey, W.S.: Three process perspectives: organizations, teams, and people. Ann. Softw. Eng. 14(1–4), 39–72 (2002)CrossRef
34.
Zurück zum Zitat Paulk, M.C.: A history of the capability maturity model for software. Softw. Qual. Profile 1(1), 5–19 (2009) Paulk, M.C.: A history of the capability maturity model for software. Softw. Qual. Profile 1(1), 5–19 (2009)
35.
Zurück zum Zitat Höggerl, M., Sehorz, B.: An introduction to CMMI and its assessment procedure. In: Seminar for Computer Science (2006) Höggerl, M., Sehorz, B.: An introduction to CMMI and its assessment procedure. In: Seminar for Computer Science (2006)
36.
Zurück zum Zitat Essmann, H.E.: Toward innovation capability maturity. Stellenbosch University (2009) Essmann, H.E.: Toward innovation capability maturity. Stellenbosch University (2009)
37.
Zurück zum Zitat SEI: CMMI® for Development, Version 1.3, Improving processes for developing better products and services. Carnegie Mellon University (2010) SEI: CMMI® for Development, Version 1.3, Improving processes for developing better products and services. Carnegie Mellon University (2010)
Metadaten
Titel
Complementary Partnerships for SMEs: A Relational Capability Maturity Model from an Ecosystem Perspective
verfasst von
Caro Els
Sara Grobbelaar
Denzil Kennon
Copyright-Jahr
2020
DOI
https://doi.org/10.1007/978-3-030-44999-5_6