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02.01.2017 | Research Paper | Ausgabe 1/2017 Open Access

Business & Information Systems Engineering 1/2017

Comprehension of Procedural Visual Business Process Models

A Literature Review

Zeitschrift:
Business & Information Systems Engineering > Ausgabe 1/2017
Autor:
Dr. MMag. Kathrin Figl
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Electronic supplementary material

The online version of this article (doi:10.​1007/​s12599-016-0460-2) contains supplementary material, which is available to authorized users.
Accepted after three revisions by the editors of the special issue.

Abstract

Visual process models are meant to facilitate comprehension of business processes. However, in practice, process models can be difficult to understand. The main goal of this article is to clarify the sources of cognitive effort in comprehending process models. The article undertakes a comprehensive descriptive review of empirical and theoretical work in order to categorize and summarize systematically existing findings on the factors that influence comprehension of visual process models. Methodologically, the article builds on a review of forty empirical studies that measure objective comprehension of process models, seven studies that measure subjective comprehension and user preferences, and thirty-two articles that discuss the factors that influence the comprehension of process models. The article provides information systems researchers with an overview of the empirical state of the art of process model comprehension and provides recommendations for new research questions to be addressed and methods to be used in future experiments.

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