6. Conclusion

In this SpringerBrief, a theoretical framework for process-oriented dynamic capabilities was developed. This framework is able to serve as a basis for understanding and analyzing BPM and service innovation from a theoretical perspective. Thus, it is a valuable step in closing the existing research gap of a missing theoretical understanding of both concepts and serves as an answer to RQ.1. Next, the framework was applied in multiple case studies. Results suggest that the framework is valid and useful for analyzing BPM and service innovation in organizations. Here, several contributions could be identified. Moreover, the framework was used for two quantitative studies. Results show that collaboration and IT support both play an important role for the success of process-oriented dynamic capabilities. Thus, the developed process-oriented dynamic capability framework is valid and useful (ad RQ.2). Based on empirical applications of the theoretical framework a method for the creation of conceptual business models for the service industry (ProcBiz) was developed and implemented in a first software prototype (OctoProz). Both ProcBiz and OctoProz serve as answers to RQ.3.