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2018 | Buch

Conquering Digital Overload

Leadership strategies that build engaging work cultures

herausgegeben von: Peter Thomson, Mike Johnson, J. Michael Devlin

Verlag: Springer International Publishing

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This book examines the impact of the digital deluge on employees and organizations and sets out the leadership actions needed to create a corporate culture fit for the digital age.

In the digital world executives are presented with exponentially more information than their predecessors were a generation ago – and yet we’re not exponentially more productive. Why? Because we’re using twenty-first century technology with a twentieth century mindset.

Excessive working hours, email overload and invasion of private life are all symptoms of a working culture that has used technology to simply amplify old management processes rather than enable and refine newer, more productive ones.

Instead of liberating us, technology has created a digital overload, accentuating the problems of presenteeism, unreasonable deadlines and management demands. Organizations need to stop using technology to turn up the volume and start using it to change the channel.

Written by a unique team of experts, this edited collection covers leadership, corporate culture, technology, wellness and workplace design. It argues that digital overload is a problem of corporate culture and a failure of leadership. As such it takes leadership to fix it. Leaders who have the courage to explore alternative ways of working with technology, the enlightenment to give employees more freedom and control over their own lives, and the humility to live and demonstrate the new culture personally. Those who do this have the power to transform their organizations so they can ride the digital wave rather than be swamped by it.

Inhaltsverzeichnis

Frontmatter
Chapter 1. Introduction: Digitalization and Why Leaders Need to Take It Seriously
Abstract
We are living in an era of unprecedented change and transformation. Never before have we and our cumulative knowledge evolved in such a rate as what we can observe today. Today’s leaders need to proactively respond to many challenges that result from the ‘new normal’ we live in; that is the VUCA world—a world that is volatile, uncertain, complex and ambiguous. Among various drivers of this VUCA world is digital technology.
Peter Vogel, Göran Hultin
Chapter 2. How Employees Are Impacted
Abstract
The 24/7 world of work is having a significant impact on employees with disastrous consequences for individuals and the organizations that employ them. This chapter explores each of the aspects that are often dehumanizing work and storing up problems that need to be addressed, yet mostly ignored—the curse that is email overload; the rise of stress and depression among employees; the impact of the lack of engagement on employees and the organization; the rise and impact of ‘gig’ workers and the myth that is multi-tasking. Leaders need to recognize the impact that digital overload is having on their employees. The world of work has changed dramatically over the past decade yet leadership models are lagging these changes with significant adverse impact on employees.
Richard Savage, Michael Staunton
Chapter 3. Why it’s a Business Issue
Abstract
Technology is impacting organizations of all sizes, but many leaders are acting as if it’s still ‘business as usual’. Digitalization needs to be addressed at senior level as a strategy to avoid problems such as overload. Human capital must be maintained as a critical asset, contributing to business success.
Alain Haut, Peter Thomson
Chapter 4. Organizational Culture, and the Impact of the Digital Overload
Abstract
This chapter explores the way in which culture has been shaped by technology, and focuses on the impact technology has had on our ways of working. We will see that organizational cultures (and by extrapolation, we as individuals) are struggling to adapt to increasingly digital workplaces and are at risk of being overwhelmed by the digital overload. We identify outdated cultures which are amplified by technology. The old ‘command and control’ culture is being replaced a ‘trust and empower’ one being demanded by today’s workforce.
Ben Emmens, Peter Thomson
Chapter 5. The Challenge of Technology
Abstract
Connected digital technologies have brought some amazing tools and information resources to leaders. We have data and analytic capability that would amaze Henry Ford, leading to incredible advances in efficiencies and inter-connectedness through supply chains. At the same time, over the past four decades, leaders have become soaked with information and opinion. The fears of missing out and of being wrong are contributing to significantly increased stress levels and lack of creativity in our companies. The ‘smart’ phone has become the digital overlord of digital overload. Being always on feels tiring and we have not recognized enough the impact on wellbeing that connecting digital technologies have had. Commercially-driven algorithms are dominating the choices about which information each of us receives, resulting in the reinforcement of dominant logic, arguably to the detriment of critical thinking.
Cliff Dennett, Mike Johnson
Chapter 6. The Changing Human Experience of Work
Abstract
This chapter focuses on the nature of knowledge work and its increasing dependence on technology. More importantly, our experience of work is changing in several fundamental but little-understood ways. We believe an examination of how the digitization of work is broadly impacting the economy is central to the future of organizational leadership.
Jim Ware, Susan Stucky
Chapter 7. Building an Engaging Organizational Culture: A Leadership Challenge
Abstract
Whereas in the past a digital strategy may have been sufficient to ensure an organization maintained its competitive advantage in a largely analog world, today, success is about being able to develop and implement strategy in a constantly changing, digital world. Successful organizations comprise people that can bridge the digital divide, navigate an ever-changing and often uncertain context, and deal with the inevitable culture shock that rapid change brings. These are the leadership behaviors that matter, and being able to use technology, rather than ending up being used by technology has to be our goal. We look at how to build organizational cultures that are engaging, and where technology is in service to organizational vision and strategy.
Peter Thomson, Ben Emmens
Chapter 8. Creating an Engaging Environment
Abstract
Engagement is at a low level across the world and the pressures from digital overload do not help. The Millennial generation has joined the workforce with different expectations about work-life balance and autonomy. Leaders must set the tone for the organization culture and design the employee experience for a positive work environment. New organizational models are emerging based on self-management and leaders need to keep up with the trends or risk losing key talent.
Matthias Mölleney, Sunnie Groeneveld
Chapter 9. Wellbeing and the Workplace
Abstract
The workplace has evolved with technology to reflect the needs of the users. It has now extended out of the building to many other places. Office design has changed to allow for flexible use and there is now a focus on making the space support healthy work patterns. Wellbeing has now become a strategic issue for leaders, contributing to business success. Digital technologies are becoming addictive and employers have to have programs in place to counter this.
Peter Thomson, Andrew Chadwick, Larissa Hämisegger
Chapter 10. Actions to Mitigate Digital Overload
Abstract
Given the current challenges that ‘digital’ brings to the workplace, it is likely that we will see more interventions from governments, organizations, and from people acting to taking control of their situation to navigate the digital world. How to avoid being caught unprepared for the digital deluge, and keep pace with this fast-changing world? For leaders navigating the ever-changing digital society, the question is how to achieve the parallel goals of high productivity and staff motivation. Leaders need to review their talent strategies to get the most out of the millennial workforce.
Michael Staunton, Michael Devlin
Chapter 11. Technology-Based Solutions
Abstract
In this part of the book, the idea is to offer some practical ideas on how to address the impacts of technology on your workforce, find some respite from that ever present ‘firehose’ of information we looked at in Chap. 5 and begin to get a meaningful grip on the realities of trying to deliver business success in an always-on world. In looking for solutions, we need to look at the technology itself but perhaps more usefully; our attitudes towards technology and how we use it.
Cliff Dennett, Mike Johnson
Chapter 12. Shifting Mindsets to Prepare for the Future
Abstract
While digital overload is experienced individually and personally, the sources of overload at work are not, for the most part, under individual control. The human experience of work is dramatically different in this digital age. Too, leadership has seemingly ‘hit the wall’ when it comes to directly addressing digital overload. We look ahead to a future where Artificial Intelligence threatens to take over the jobs performed by many professionals and ask how we might see the remaining work distributed.
Susan Stucky, Jim Ware
Backmatter
Metadaten
Titel
Conquering Digital Overload
herausgegeben von
Peter Thomson
Mike Johnson
J. Michael Devlin
Copyright-Jahr
2018
Electronic ISBN
978-3-319-63799-0
Print ISBN
978-3-319-63798-3
DOI
https://doi.org/10.1007/978-3-319-63799-0