Skip to main content

2021 | OriginalPaper | Buchkapitel

Consumers’ Motives for Visiting Social Media Brand Pages and Social Media Advertisements

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

The aim of this study is to identify the main factors related to social media pages, social media content, and social media advertisements that attract consumers and motivate them to purchase brands. Data were collected using an online survey of 503 questionnaires. Factor analysis on the motives for visiting social media pages revealed five factors: information, social interaction, entertainment, remuneration, and contributing activities, while attractive content of social media pages has to do with Informational content, call to action, challenging content, and entertaining content. In terms of social media advertising, factor analysis revealed four factors: interactivity, relevance, performance expectancy, and information.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Ahmad, A., & Khan, M. N. (2017). Factors influencing consumers’ attitudes toward social media marketing. MIS Review, 22(1/2), 21–40. Ahmad, A., & Khan, M. N. (2017). Factors influencing consumers’ attitudes toward social media marketing. MIS Review, 22(1/2), 21–40.
Zurück zum Zitat Alalwan, A. (2018). Investigating the impact of social media advertising features on customer. International Journal of Information Management, 42, 65–77.CrossRef Alalwan, A. (2018). Investigating the impact of social media advertising features on customer. International Journal of Information Management, 42, 65–77.CrossRef
Zurück zum Zitat Alalwan, A. A., Rana, N. P., Dwivedi, Y. K., & Algharabat, R. (2017). Social media in marketing: A review and analysis of the existing literature. Telematics and Informatics, 34(7), 1177–1190.CrossRef Alalwan, A. A., Rana, N. P., Dwivedi, Y. K., & Algharabat, R. (2017). Social media in marketing: A review and analysis of the existing literature. Telematics and Informatics, 34(7), 1177–1190.CrossRef
Zurück zum Zitat Arli, D. (2017). Does social media matter? Investigating the effect of social media features on consumer attitudes. Journal of Promotion Management, 23(4), 521–539.CrossRef Arli, D. (2017). Does social media matter? Investigating the effect of social media features on consumer attitudes. Journal of Promotion Management, 23(4), 521–539.CrossRef
Zurück zum Zitat Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions for future research. Journal of Consumer Psychology, 24(4), 586–607.CrossRef Berger, J. (2014). Word of mouth and interpersonal communication: A review and directions for future research. Journal of Consumer Psychology, 24(4), 586–607.CrossRef
Zurück zum Zitat Carlson, J., Rahman, M., Voola, R., & De Vries, N. (2018). Customer engagement behaviours in social media: Capturing innovation opportunities. Journal of Services Marketing, 32(1), 83–94.CrossRef Carlson, J., Rahman, M., Voola, R., & De Vries, N. (2018). Customer engagement behaviours in social media: Capturing innovation opportunities. Journal of Services Marketing, 32(1), 83–94.CrossRef
Zurück zum Zitat Chang, Y. T., Yu, H., & Lu, H. P. (2015). Persuasive messages, popularity cohesion, and message diffusion in social media marketing. Journal of Business Research, 68(4), 777–782.CrossRef Chang, Y. T., Yu, H., & Lu, H. P. (2015). Persuasive messages, popularity cohesion, and message diffusion in social media marketing. Journal of Business Research, 68(4), 777–782.CrossRef
Zurück zum Zitat Chen, G. M. (2011). Tweet this: A uses and gratifications perspective on how active Twitter use gratifies a need to connect with others. Computers in Human Behavior, 27(2), 755–762.CrossRef Chen, G. M. (2011). Tweet this: A uses and gratifications perspective on how active Twitter use gratifies a need to connect with others. Computers in Human Behavior, 27(2), 755–762.CrossRef
Zurück zum Zitat De Vries, L., Peluso, A. M., Romani, S., Leeflang, P. S. H., & Marcati, A. (2017). Explaining consumer brand-related activities on social media: An investigation of the different roles of self-expression and socializing motivations. Computers in Human Behavior, Elsevier, 75, 272–282.CrossRef De Vries, L., Peluso, A. M., Romani, S., Leeflang, P. S. H., & Marcati, A. (2017). Explaining consumer brand-related activities on social media: An investigation of the different roles of self-expression and socializing motivations. Computers in Human Behavior, Elsevier, 75, 272–282.CrossRef
Zurück zum Zitat Dijkmans, C., Kerkhof, P., & Beukeboom, C. J. (2015). A stage to engage: Social media use and corporate reputation. Tour Management, 47, 58–67.CrossRef Dijkmans, C., Kerkhof, P., & Beukeboom, C. J. (2015). A stage to engage: Social media use and corporate reputation. Tour Management, 47, 58–67.CrossRef
Zurück zum Zitat Dolan, R., Conduit, J., & Fahy, J. (2016). Social media engagement behaviour: A uses and gratifications perspective. Journal of Strategic Marketing, 24(3–4), 261–277.CrossRef Dolan, R., Conduit, J., & Fahy, J. (2016). Social media engagement behaviour: A uses and gratifications perspective. Journal of Strategic Marketing, 24(3–4), 261–277.CrossRef
Zurück zum Zitat Evans, D. (2008). Social media marketing: An hour a day. Indianapolis: Wiley Publishing Inc.. Evans, D. (2008). Social media marketing: An hour a day. Indianapolis: Wiley Publishing Inc..
Zurück zum Zitat Gangadharbatla, H., Hopp, T., & Sheehan, K. (2012). Changing user motivations for social networking site usage: Implications for internet advertisers. International Journal of Internet Marketing and Advertising, 7(2), 120–135.CrossRef Gangadharbatla, H., Hopp, T., & Sheehan, K. (2012). Changing user motivations for social networking site usage: Implications for internet advertisers. International Journal of Internet Marketing and Advertising, 7(2), 120–135.CrossRef
Zurück zum Zitat Jahn, B., & Kunz, W. (2012). How to transform consumers into fans of your brand. Journal of Service Management, 23(3), 344–361.CrossRef Jahn, B., & Kunz, W. (2012). How to transform consumers into fans of your brand. Journal of Service Management, 23(3), 344–361.CrossRef
Zurück zum Zitat Jung, A. R. (2017). The influence of perceived ad relevance on social media advertising: An empirical examination of a mediating role of privacy concern. Computers in Human Behavior, 70, 303–309.CrossRef Jung, A. R. (2017). The influence of perceived ad relevance on social media advertising: An empirical examination of a mediating role of privacy concern. Computers in Human Behavior, 70, 303–309.CrossRef
Zurück zum Zitat Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53, 59–68.CrossRef Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53, 59–68.CrossRef
Zurück zum Zitat Kim, J., Fiore, A. M., & Lee, H. H. (2007). Influences of online store perception, shopping enjoyment, and shopping involvement on consumer patronage behavior towards an online retailer. Journal of Retailing and Consumer Services, 14(2), 95–107.CrossRef Kim, J., Fiore, A. M., & Lee, H. H. (2007). Influences of online store perception, shopping enjoyment, and shopping involvement on consumer patronage behavior towards an online retailer. Journal of Retailing and Consumer Services, 14(2), 95–107.CrossRef
Zurück zum Zitat Kim, H., & Niehm, L. S. (2009). The impact of website quality on information quality, value, and loyalty intentions in apparel retailing. Journal of Interactive Marketing, 23(3), 221–233.CrossRef Kim, H., & Niehm, L. S. (2009). The impact of website quality on information quality, value, and loyalty intentions in apparel retailing. Journal of Interactive Marketing, 23(3), 221–233.CrossRef
Zurück zum Zitat Ladhari, R., Rioux, M. C., Souiden, N., & Chiadmi, N. E. (2019). Consumers’ motives for visiting a food retailer’s Facebook page. Journal of Retailing and Consumer Services, Elsevier, 50, 379–385.CrossRef Ladhari, R., Rioux, M. C., Souiden, N., & Chiadmi, N. E. (2019). Consumers’ motives for visiting a food retailer’s Facebook page. Journal of Retailing and Consumer Services, Elsevier, 50, 379–385.CrossRef
Zurück zum Zitat Lee, J., & Hong, I. B. (2016). Predicting positive user responses to social media advertising:The roles of emotional appeal, informativeness, and creativity. International Journal of Information Management, 36(3), 360–373.CrossRef Lee, J., & Hong, I. B. (2016). Predicting positive user responses to social media advertising:The roles of emotional appeal, informativeness, and creativity. International Journal of Information Management, 36(3), 360–373.CrossRef
Zurück zum Zitat Leung, L. (2009). User-generated content on the internet: An examination of gratifications, civic engagement and psychological empowerment. New Media & Society, 11, 1327–1347.CrossRef Leung, L. (2009). User-generated content on the internet: An examination of gratifications, civic engagement and psychological empowerment. New Media & Society, 11, 1327–1347.CrossRef
Zurück zum Zitat Levinson, J., & Gibson, S. (2010). Guerilla social media marketing. Irvine, CA: Entrepreneur Press. Levinson, J., & Gibson, S. (2010). Guerilla social media marketing. Irvine, CA: Entrepreneur Press.
Zurück zum Zitat Lim, H., & Kumar, A. (2018). Variations in consumers’ use of brand online social networking: A uses and gratifications approach. Journal of Retailing and Consumer Services, 51, 450–457.CrossRef Lim, H., & Kumar, A. (2018). Variations in consumers’ use of brand online social networking: A uses and gratifications approach. Journal of Retailing and Consumer Services, 51, 450–457.CrossRef
Zurück zum Zitat Lin, C. A., & Kim, T. (2016). Predicting user response to sponsored advertising on social media via the technology acceptance model. Computers in Human Behavior, 64, 710–718.CrossRef Lin, C. A., & Kim, T. (2016). Predicting user response to sponsored advertising on social media via the technology acceptance model. Computers in Human Behavior, 64, 710–718.CrossRef
Zurück zum Zitat Lin, K. Y., & Lu, H. P. (2011). Why people use social networking sites: An empirical study integrating network externalities and motivation theory. Computers in Human Behavior, 27(3), 1152–1161.CrossRef Lin, K. Y., & Lu, H. P. (2011). Why people use social networking sites: An empirical study integrating network externalities and motivation theory. Computers in Human Behavior, 27(3), 1152–1161.CrossRef
Zurück zum Zitat Logan, K., Bright, L. F., & Gangadharbatla, H. (2012). Facebook versus television:Advertising value perceptions among females. Journal of Research in Interactive Marketing, 6(3), 164–179.CrossRef Logan, K., Bright, L. F., & Gangadharbatla, H. (2012). Facebook versus television:Advertising value perceptions among females. Journal of Research in Interactive Marketing, 6(3), 164–179.CrossRef
Zurück zum Zitat Luarn, P., Lin, Y. F., & Chiu, Y. P. (2015). Influence of Facebook brand-page posts on online engagement. Online Information Review, 39(4), 505–519.CrossRef Luarn, P., Lin, Y. F., & Chiu, Y. P. (2015). Influence of Facebook brand-page posts on online engagement. Online Information Review, 39(4), 505–519.CrossRef
Zurück zum Zitat Malthouse, E. C., Haenlein, M., Skiera, B., Wege, E., & Zhang, M. (2013). Managing customer relationships in the social media era: Introducing the social CRM house. Journal of Interactive Marketing, 27, 270–280.CrossRef Malthouse, E. C., Haenlein, M., Skiera, B., Wege, E., & Zhang, M. (2013). Managing customer relationships in the social media era: Introducing the social CRM house. Journal of Interactive Marketing, 27, 270–280.CrossRef
Zurück zum Zitat Muntinga, D. G., Moorman, M., & Smit, E. G. (2011). Introducing COBRAs: Exploring motivations for brand-related social media use. International Journal of Advertising, 30(1), 13–46.CrossRef Muntinga, D. G., Moorman, M., & Smit, E. G. (2011). Introducing COBRAs: Exploring motivations for brand-related social media use. International Journal of Advertising, 30(1), 13–46.CrossRef
Zurück zum Zitat Ng, M. (2016). Factors influencing the consumer adoption of Facebook: A two-country study of youth markets. Computers in Human Behavior, 54, 491–500.CrossRef Ng, M. (2016). Factors influencing the consumer adoption of Facebook: A two-country study of youth markets. Computers in Human Behavior, 54, 491–500.CrossRef
Zurück zum Zitat Raacke, J., & Bonds-Raacke, J. (2008). MySpace and Facebook: Applying the uses and gratifications theory to exploring friend-networking sites. Cyberpsychology & Behavior, 11(2), 169–174.CrossRef Raacke, J., & Bonds-Raacke, J. (2008). MySpace and Facebook: Applying the uses and gratifications theory to exploring friend-networking sites. Cyberpsychology & Behavior, 11(2), 169–174.CrossRef
Zurück zum Zitat Raktham, W., Chaipoopirutana, S., & Combs, H. (2017). Factors influencing consumer attitudes toward social media advertising. In International Conference on Humanities, Social Sciences and Education. London. Raktham, W., Chaipoopirutana, S., & Combs, H. (2017). Factors influencing consumer attitudes toward social media advertising. In International Conference on Humanities, Social Sciences and Education. London.
Zurück zum Zitat Schultz, D. E., & Peltier, J. W. (2013). Social media’s slippery slope: Challenges, opportunities and future research directions. Journal of Research in Interactive Marketing, 7(2), 86–99.CrossRef Schultz, D. E., & Peltier, J. W. (2013). Social media’s slippery slope: Challenges, opportunities and future research directions. Journal of Research in Interactive Marketing, 7(2), 86–99.CrossRef
Zurück zum Zitat Shareef, M. A., Mukerji, B., Dwivedi, Y. K., Rana, N. P., & Islam, R. (2017). Social media marketing: Comparative effect of advertisement sources. Journal of Retailing and Consumer Services, 46, 58–69.CrossRef Shareef, M. A., Mukerji, B., Dwivedi, Y. K., Rana, N. P., & Islam, R. (2017). Social media marketing: Comparative effect of advertisement sources. Journal of Retailing and Consumer Services, 46, 58–69.CrossRef
Zurück zum Zitat Sundar, S. S., Bellur, S., Oh, J., Xu, Q., & Jia, H. (2014). User experience of on-screen interaction techniques: An experimental investigation of clicking, sliding, zooming, hovering, dragging, and flipping. Human-Computer Interaction, 29(2), 109–152.CrossRef Sundar, S. S., Bellur, S., Oh, J., Xu, Q., & Jia, H. (2014). User experience of on-screen interaction techniques: An experimental investigation of clicking, sliding, zooming, hovering, dragging, and flipping. Human-Computer Interaction, 29(2), 109–152.CrossRef
Zurück zum Zitat Tsimonis, G., & Dimitriadis, S. (2014). Brand strategies in social media. Marketing Intelligence & Planning, 32(3), 328–344.CrossRef Tsimonis, G., & Dimitriadis, S. (2014). Brand strategies in social media. Marketing Intelligence & Planning, 32(3), 328–344.CrossRef
Zurück zum Zitat Tuten, T. L., & Solomon, M. R. (2017). Social media marketing. New Jersey: Sage. Tuten, T. L., & Solomon, M. R. (2017). Social media marketing. New Jersey: Sage.
Zurück zum Zitat Yang, B., Kim, Y., & Yoo, C. (2013). The integrated mobile advertising model: The effects of technology-and emotion-based evaluations. Journal of Business Research, 66(9), 1345–1352.CrossRef Yang, B., Kim, Y., & Yoo, C. (2013). The integrated mobile advertising model: The effects of technology-and emotion-based evaluations. Journal of Business Research, 66(9), 1345–1352.CrossRef
Zurück zum Zitat Zhu, Y. Q., & Chang, J. H. (2016). The key role of relevance in personalized advertisement examining its impact on perceptions of privacy invasion, self-awareness, and continuous use intentions. Computers in Human Behavior, 65, 442–447.CrossRef Zhu, Y. Q., & Chang, J. H. (2016). The key role of relevance in personalized advertisement examining its impact on perceptions of privacy invasion, self-awareness, and continuous use intentions. Computers in Human Behavior, 65, 442–447.CrossRef
Metadaten
Titel
Consumers’ Motives for Visiting Social Media Brand Pages and Social Media Advertisements
verfasst von
E. Iliopoulou
A. Vlachvei
Copyright-Jahr
2021
DOI
https://doi.org/10.1007/978-3-030-63970-9_34