Contributions on the Interoperability of Sub-National Service Provision Through the Integration of Common Procedures

When public services are provided to organizations and citizens in the most efficient way possible, favorable conditions are created that lead to increased trust in government and the strengthening of e-government. Investing in and using the capacity to integrate the IT systems that underpin these services is key. In this article, we discuss the notion of shared processes in organizations through the prism of information technology and interoperability. The term ‘process integration’ refers to the process of redesigning a service by evaluating and optimizing the workflow, pre- and post-service, of each element of the service. In terms of information technology solutions, data is frequently modeled from a single perspective; it is therefore, not possible to exchange and reuse data across multiple applications and processes. Adopting an interoperability framework is necessary to achieve this. This framework will include both theoretical and practical proposals that address all levels of system interconnection, including legal, organizational, semantic, and technical systems. Interoperability refers to the ability of organizations to work together, to exchange information and knowledge, and to use information technologies in the context of the work processes they support when working together. Relevant models for achieving information exchange between information systems in the local and area service provision sector are examined, with a particular focus on the influence, coordination, and contribution of an organization managing local and area road infrastructure.