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Erschienen in:
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2017 | OriginalPaper | Buchkapitel

3. Crisis Management, Social Media, and Smart Devices

verfasst von : Eric K. Stern

Erschienen in: Application of Social Media in Crisis Management

Verlag: Springer International Publishing

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Abstract

This article presents the concept of crisis and describes key trends impacting the context of crisis management in contemporary liberal democratic societies around the world. It focuses on the following key questions:List• What is a crisis and how can a rigorous conceptualization of crisis help crisis managers (both official and citizen responders) to make sense of potential crises?• What are some of the key and recurring leadership tasks associated with crisis management (The politics of crisis management: public leadership under pressure, New York, NY, 2005) and how are they affected by the rise of social media and smart devices?The paper concludes with a number of prescriptive reflections for those engaged in the work of improving crisis management capacity for governments and communities.

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Vorheriges Kapitel Human Factors in Crisis, Disaster and Emergency: Some Policy Implications and Lessons of Effective Communication
Nächstes Kapitel Case Studies in Crisis Communication: Some Pointers to Best Practice
Fußnoten
1
This section is adapted from contributions by Eric Stern to ATHENA report 3.1 [6].
 
2
The discussion of the implications of social media and smart devices for crisis learning draws heavily on Stern [36].
 
Literatur
1.
Boin, A., t’Hart, P., Stern, E., & Sundelius, B. (2005; 2016 in press). The politics of crisis management: Public leadership under pressure. New York, NY: Cambridge University Press.
2.
Helsloot, I., Boin, A., & Jacobs, B. (Eds.). (2012). Mega-crises. Springfield: Charles Thomas.
3.
OECD. (2015). Adapting government approaches to a new crisis landscape. The changing face of strategic crisis management. OECD reviews of risk management policies. Paris: OECD Publishing.
4.
Rosenthal, U., Boin, A., & Comfort, L. (Eds.). (2001). Managing crises. Springfield: Charles Thomas.
5.
Akghar, B., & Yates, S. (Eds.). (2013). Strategic intelligence management. Oxford: Butterworth-Heinemann.
6.
ATHENA 3.1 Report. (2014). Human factors: Mapping constraints on sense-making and communication in crisis situations.
7.
Rosenthal, U., Hart, P., & Charles, M. (1989). From case studies to theory and recommendations: A concluding analysis. In U. Rosenthal, M. Charles, & P. t’Hart (Eds.), Coping with crises: The management of disasters, riots, and terrorism (pp. 436–472). Springfield, IL: Charles C. Thomas.
8.
Stern, E. (2003). Crisis studies and foreign policy analysis. International Studies Review, 5, 183–202.CrossRef
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Post, J. (1991). The impact of crisis-induced stress on policy makers. In A. L. George (Ed.), Avoiding war. Boulder: Westview Press.
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Stern, E. (2015). Understanding and identifying strategic crises through early warning and sensemaking. The changing face of strategic crisis management. OECD reviews of risk management policies. Paris: OECD Publishing.
22.
Weick, K. E. (1988). Enacted sense-making in crisis situations. Journal of Management Studies, 25(4), 305–317.CrossRef
23.
Alberts, D. S., & Hayes, R. E. (2003). Power to the edge. Washington, DC: Command and Control Research Program.
24.
Stern, E. (1999). Crisis decisionmaking: A cognitive-institutional approach. Stockholm: Department of Political Science, Stockholm University.
25.
Stern, E., Deverell, E., Fors, F., & Newlove-Eriksson, L. (2014). Post-mortem crisis analysis: Dissecting the London bombings of July 2005. Journal of Organizational Effectiveness., 1(4), 402–422.CrossRef
26.
Koraeus, M., & Stern, E. (2013). Exploring the crisis management/knowledge management nexus. In B. Akghar & S. Yates (Eds.), Strategic intelligence management (pp. 134–149). Oxford: Butterworth-Heinemann/Elsevier.
27.
28.
Hughes, A. L., & Tapia, A. (2015). Social media in crisis: when professional responders meet digital volunteers. Journal of Homeland Security and Emergency Management, 12(3), 679–706. doi:10.​1515/​jhsem-2014-0080.CrossRef
29.
Kaufman, D., Bach, R., & Riquelme, J. (2015). Engaging the whole community in the United States. In R. Bach (Ed.), Strategies for supporting community resilience. CRISMART (Vol. 41, pp.151–186). Stockholm: Swedish Defense University.
30.
Sutton, J. (2009). Social media monitoring and the democratic national convention: New tasks and emergent processes. Journal of Homeland Security and Emergency Management, 6(1), 1–20.CrossRef
31.
Sutton, J., Palen, L., & Shklovski, I. (2008) Back-channels on the front lines: Emerging use of social media in the 2007 Southern California Wildfires. In Proceedings of the 5th International ISCRAM Conference, Washington, DC.
32.
Wukich, C. (2015). Social media use in emergency management. Journal of Emergency Management, 13(4), 281–294.CrossRef
33.
Olsson, E. K. (2014). Crisis communication in public organizations: Dimensions of crisis communication revisited. Journal of Contingencies & Crisis Management, 22(2), 113–125. doi:10.​1111/​1468-5973.​12047.CrossRef
34.
Veil, S., Buehner, T., & Palenchar, M. (2011). A work in process literature review: Incorporating social media in risk and crisis communication. Journal of Contingencies & Crisis Management, 19(2), 110–122.CrossRef
35.
Boin, A., McConnell, A., & t’Hart, P. (Eds.). (2008). Governing after crisis. New York, NY: Cambridge University Press.
36.
Stern, E. (2015). Bridging the crisis learning gap. From theory to practice. In N. Schiffino, L. Taskin, C. Donis, & J. Raone (Eds.), Organizing after crisis: The challenge of learning (Chapter 11). Berlin: Peter Lang Publishing Group.
37.
Deverell, E., & Olsson, E.K. (2009) Learning from crisis: A framework of management, learning and implementation in response to crisis. Journal of Homeland Security and Emergency Management, 6(1), Article 85.
38.
Stern, E. (1997). Crisis and learning: A conceptual balance sheet. Journal of Contingencies & Crisis Management, 5(2), 69–86.MathSciNetCrossRef
39.
40.
41.
Greco, D., Stern, E., & Marx, G. (2011). Review of ECDC’s response to the influenza pandemic 2009/10. Stockholm: European Center for Disease Prevention and Control.
42.
Drennan, L., McConnell, A., & Stark, A. (2015). Risk and crisis management in the public sector. London: Routledge.
43.
Regester, M., & Larkin, J. (1997). Risk issues and crisis management. London: Kogan Page.
Metadaten
Titel
Crisis Management, Social Media, and Smart Devices
verfasst von
Eric K. Stern
Copyright-Jahr
2017
Buch
Application of Social Media in Crisis Management

Print ISBN: 978-3-319-52418-4

Electronic ISBN: 978-3-319-52419-1

Copyright-Jahr: 2017

DOI
https://doi.org/10.1007/978-3-319-52419-1_3

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