2002 | OriginalPaper | Buchkapitel
Criteria for Successful ECC Solutions
verfasst von : Andreas Muther
Erschienen in: Customer Relationship Management
Verlag: Springer Berlin Heidelberg
Enthalten in: Professional Book Archive
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Today, marketing departments are responsible for 37% of all Web sites, closely followed by IT departments with 35% [see CSC 1997]. Which criteria must be observed by those in positions of responsibility? Are marketing and IT departments the appropriate groups to take care about Electronic Customer Care?