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2015 | OriginalPaper | Buchkapitel

3. Culture and Communication

verfasst von : Chitra Sharma

Erschienen in: Business Process Transformation

Verlag: Springer India

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Abstract

Culture and communication are the soft tans which impact how the organization thinks, feels, and adjusts to the transformed process and makes them vital in the “Process Tangram.” Transformation requires people to adapt to the changing environment. Culture and communication help in achieving the same. Culture is divided into value system, organization structure, motivation, change management, conflict management, and capability development. Communication is divided into engagement strategy, stakeholder analysis, communication plan, identification of barriers to communication, communication package, and feedback and evaluation.

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Metadaten
Titel
Culture and Communication
verfasst von
Chitra Sharma
Copyright-Jahr
2015
Verlag
Springer India
DOI
https://doi.org/10.1007/978-81-322-2349-8_3