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Erschienen in:
Strategic Alignment Maturity Kapitel lesen Erstes Kapitel lesen

2015 | OriginalPaper | Buchkapitel

Culture in Business Process Management: How Cultural Values Determine BPM Success

verfasst von : Theresa Schmiedel, Jan vom Brocke, Jan Recker

Erschienen in: Handbook on Business Process Management 2

Verlag: Springer Berlin Heidelberg

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Abstract

There is consensus among practitioners and academics that culture is a critical factor that is able to determine success or failure of BPM initiatives. Yet, culture is a topic that seems difficult to grasp and manage. This may be the reason for the overall lack of guidance on how to address this topic in practice. We have conducted in-depth research for more than three years to examine why and how culture is relevant to BPM. In this chapter, we introduce a framework that explains the role of culture in BPM. We also present the relevant cultural values that compose a BPM culture, and we introduce a tool to examine the supportiveness of organizational cultures for BPM. Our research results provide the basis for further empirical analyses on the topic and support practitioners in the management of culture as an important factor in BPM initiatives.

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Vorheriges Kapitel Knowledge Engineering in Business Process Management
Nächstes Kapitel Cultural Change in Process Management
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Metadaten
Titel
Culture in Business Process Management: How Cultural Values Determine BPM Success
verfasst von
Theresa Schmiedel
Jan vom Brocke
Jan Recker
Copyright-Jahr
2015
Verlag
Springer Berlin Heidelberg
Buch
Handbook on Business Process Management 2

Print ISBN: 978-3-642-45102-7

Electronic ISBN: 978-3-642-45103-4

Copyright-Jahr: 2015

DOI
https://doi.org/10.1007/978-3-642-45103-4_27