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Service Business

Ausgabe 2/2022

Inhalt (9 Artikel)

Open Access Theoretical article

Predicting delays in service operations

Fabian von Schéele, Darek M. Haftor, Natallia Pashkevich

Open Access Case study

Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry

Håkon Osland Sandvik, David Sjödin, Thomas Brekke, Vinit Parida

Empirical article

Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty

Shih-Hao Wu, Stephen Chi-Tsun Huang, Ching-Yi Daphne Tsai

Open Access Empirical article

The effects of gender and personality of robot assistants on customers’ acceptance of their service

Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella, Guillem Alenyà