Decision Support in Principal-Agent-Relationships

In this chapter we propose control strategies that adjust their decision behavior to the current process performance and/or to the state of the dynamic process environment. We propose an automatic re-configuration of the process control system by changing the process decision model maintained by the used DSS. It is demonstrated that such a process control system is able to integrate the process-related decisions of a superior supply consortium coordinator and of a subordinate service agent. Applying such an integrated process planning system simultaneously supports the service agents desire for maximal profitable routes as well as the coordinators need for reliability of the generated processes. By means of the previously introduced example scenario, we discuss the suitability of the proposed DSS framework.