nach oben

Erschienen in:

2025 | OriginalPaper | Buchkapitel

15. Define, Measure, Analyze, Improve, Control (DMAIC)

verfasst von : Irene Crisely Pérez-Balboa, Santiago Omar Caballero-Morales

Erschienen in: Lean Manufacturing in Latin America

Verlag: Springer Nature Switzerland

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

In this chapter, the application of the DMAIC methodology is presented as an important benchmark for improving the logistic aspect of healthcare services. In the initial stage, the conceptualization, origin, and evolution of the DMAIC methodology are reviewed. Then, a bibliometric analysis is performed to identify current opportunities and limitations of DMAIC within the healthcare field. This leads to the final stage, which consists of a case study of a social initiative focused on conceptualizing a health logistics network for vulnerable regions in Mexico. Through the application of the DMAIC methodology, the case study integrates Lean Manufacturing and 6 s tools. While 6 s provides statistical data to analyze variations in healthcare processes, Lean Manufacturing focuses on minimizing losses and continually improving them. The results corroborate the suitability of DMAIC in improving the logistic aspect of healthcare services.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel OEE Factors Influencing Line Production

Nächstes Kapitel Total Quality Management (TQM)

Antony J, Gupta S (2018) Top ten reasons for process improvement project failures. Int J Lesan Six Sigma 10(1):367–374. https://doi.org/10.1108/IJLSS-11-2017-0130CrossRef

Antony J, Palsuk P, Gupta S, Mishra D, Barach P (2018) Six Sigma in healthcare: a systematic review of the literature. Int J Quality Reliab Manage 35(5):1075–1092. https://doi.org/10.1108/IJQRM-02-2017-0027CrossRef

Bernabe-Loranca MB, Ruiz-Vanoye J, Velazquez RG, Analco ME, Lopez A, Zezzati A, Guzman G, Diaz M (2016) An approximation method for the P-median problem: a bio-inspired tabu search and variable neighborhood search partitioning approach. Int J Hybrid Intell Syst 13(2):87–98. https://doi.org/10.3233/HIS-160227CrossRef

Caballero SO, Bonilla G (2022) Six sigma guidelines to improve inventory management in a Botting company. Int J Entrepren Knowl 10(1):20–33. https://doi.org/10.37335/ijek.v10i1.154

Cherrafi A, Elfezazi S, Chiarini A, Mokhlis A, Benhida K (2016) The integration of lean manufacturing, six sigma and sustainability: a literature review and future research directions for developing a specific model. J Clean Prod 139:828–846. https://doi.org/10.1016/j.jclepro.2016.08.101CrossRef

Chiarini A, Baccarani C, Vittorio M (2018) Lean production, Toyota Production System and Kaizen philosophy: a conceptual analysis from the perspective of Zen Buddhism. TQM J 30(4):425–438. https://doi.org/10.1108/TQM-12-2017-0178CrossRef

Dahlgaard JJ, Dahlgaard-Park SM (2006) Lean production, Six sigma quality, TQM and company culture. TQM Mag 18(3):263–281. https://doi.org/10.1108/09544780610659998CrossRef

De Mast J, Lokkerbol J (2012) An analysis of the Six Sigma DMAIC method from the perspective of problem solving. Int J Prod Econ 139(2):604–614. https://doi.org/10.1016/j.ijpe.2012.05.035CrossRef

Ferreira C, Sa J, Ferreira L, Lopes M, Pereira T, Ferreira L, Silva F (2019) ILeanDMAIC—A methodology for implementing the lean tools. Proc Manuf 41:1095–1102. https://doi.org/10.1016/j.promfg.2019.10.038CrossRef

Fleskar K, Hindi KS (2018) An effective VNS for the capacitated p-median problem. Eur J Oper Res 191(3):612–622. https://doi.org/10.1016/j.ejor.2006.12.055CrossRef

Hakan M (2017) The capacitated multi-facility Weber problem with polyhedral barriers: efficient heuristic methods. Comput Ind Eng 113:221–240. https://doi.org/10.1016/j.cie.2017.09.011CrossRef

Harolds J (2015) Quality and safety in health care, part I: Five pioneers in quality. Clin Nucl Med 40(8):660–662. https://doi.org/10.1097/RLU.0000000000000877CrossRef

Henrique DB, Godinho-Filho M (2018) A systematic literature review of empirical research in Lean and Six Sigma in healthcare. Total Qual Manag Bus Excell 31(3–4):429–449. https://doi.org/10.1080/14783363.2018.1429259CrossRef

Herda M (2015) Combined genetic algorithm for capacitated p-median problem. In: CINTI 2015. 16th IEEE International Symposium on Computational Intelligence and Informatics, Budapest, November 2015, IEEE. https://doi.org/10.1109/CINTI.2015.7382912

Herron C, Hicks C (2008) The transfer of selected lean manufacturing techniques from Japanese automotive manufacturing into general manufacturing (UK) through change agents. Robot Comput-Integr Manuf 24(4):524–531. https://doi.org/10.1016/j.rcim.2007.07.014CrossRef

Ishak A, Siregar K, Asfriyati NH (2019) Quality control with Six Sigma DMAIC and grey failure mode effect analysis (FMEA): a review. IOP Conf Ser: Mater Sci Eng 505:1–8. https://doi.org/10.1088/1757-899X/505/1/012057CrossRef

Jánosíková L, Herda M, Haviar M (2017) Hybrid genetic algorithms with selective crossover for the capacitated p-median problem. CEJOR 25(3):651–664. https://doi.org/10.1007/s10100-017-0471-1MathSciNetCrossRef

Knowles G (2011) Six Sigma. Ventus Publishing Aps, London

Lavado JAR (2016) Lean and Six Sigma tools applied in a Pharmaceutical Company. In: IQC 2016. 4th International Quality Conference, Servia, Kragujevac

Martínez-Martínez O, Rodríguez-Brito A (2020) Vulnerability in health and social capital: a qualitative analysis by levels of marginalization in Mexico. Int J Equity Health 19:1–10. https://doi.org/10.1186/s12939-020-1138-4CrossRef

Monday L (2022) Define, measure, analyze, improve, control (DMAIC) methodology as a roadmap in quality improvement. Quality and Safety Learning Corner 5(2):44–46. https://doi.org/10.36401/JQSH-22-X2

Monday LM, Yazdanpaneh O, Sokolowski C, Chi J, Kuhn R, Bazzy K, Dhar S (2021) A physician-driven quality improvement stewardship intervention using lean six sigma improves patient care for community-acquired pneumonia. Global J Qual Saf Healthcare 4(3):109–116. https://doi.org/10.36401/JQSH-21-2

Montgomery DC, Woodall WH (2008) An overview of six-sigma. Int Stat Rev 76(3):329–346. https://doi.org/10.1111/j.1751-5823.2008.00061.xCrossRef

Mousli HM, El Sayed I, Zaki A, Abdelmonem S (2023) Improving VTE prophylaxis in ward and ICU surgical urology patients: a Six-Sigma DMAIC methodology improvement project. TQM J 36(4):1–30. https://doi.org/10.1108/TQM-09-2022-0281CrossRef

Obraz R, Resetar Z, Pavicic N (2014) Reducing delivery times of products using DMAIC methodology. Interdiscip Manage Res 10:285–295

Perez-Balboa IC, Caballero-Morales SO, Sanchez-Partida D, Cano-Olivos P (2023) Design of logistic criteria to establish healthcare facilities in vulnerable regions in Mexico. Int Scientif J Logistics 10(2):251–265. https://doi.org/10.22306/al.v10i2.391

Pyzdek T, Keller PA (2003) The six sigma handbook: a complete guide for green belts, black belts, and managers at all levels. McGraw-Hill, New York

Romero-Martínez L, Chincoya-Benítez L, Flores-Camacho G, González-Nativitas K, Caballero-Morales S (2022) Improvement of competitiveness through the application of analytic hierarchy process, game theory, decision trees and design of experiments tools. DYNA 89(220):187–194. https://doi.org/10.15446/dyna.v89n220.92289

Singh M, Rathi R (2018) A structured review of Lean Six Sigma in various industrial sectors. Int J Lean Six Sigma 10(2):622–664. https://doi.org/10.1108/IJLSS-03-2018-0018CrossRef

Smetkowska M, Mrugalska B (2018) Using Six Sigma DMAIC to improve the quality of the production process: a case study. Proc—Social Behav Sci 238:590–596. https://doi.org/10.1016/j.sbspro.2018.04.039CrossRef

Srininivasan K, Muthu S, Devadasan SR, Sugurman C (2014) Enhancing effectiveness of shell and tube heat exchanger through six sigma DMAIC phases. Proc Eng 97:2064–2071. https://doi.org/10.1016/j.proeng.2014.12.449CrossRef

Suárez-Barraza M, Miguel-Davila J (2020) Kaizen–Kata, a problem-solving approach to public service health care in Mexico. A multiple-case study. Int J Environ Res Public Health 17(9):1–18. https://doi.org/10.3390/ijerph17093297

Sukwadi R, Harijanto L, Inderawati MMW, Huang PTB (2021) Reduction in rejection rate of soy sauce packaging via Six Sigma. J Teknik Ind 22(1):57–70. https://doi.org/10.22219/JTIUMM.Vol22.No1.57-70

Sundram VPK, Ghapar F, Lian CL, Muhammad A (2023) Engaging lean six sigma approach using DMAIC methodology for supply chain logistics recruitment improvement. Inform Manage Bus Rev 15(1):46–53. https://doi.org/10.22610/imbr.v15i1(I)SI.3401

Tsarouhas P, Sidiropoulou N (2023) Application of Six Sigma methodology using DMAIC approach for a packaging olives production system; a case study. Int J Lean Six Sigma 15(2):247–273. https://doi.org/10.1108/IJLSS-06-2022-0140CrossRef

Utama DM, Abirfatin M (2013) Sustainable lean Six-sigma: a new framework for improve sustainable manufacturing performance. Clean Eng Technol 17:1–14. https://doi.org/10.1016/j.clet.2023.100700CrossRef

Vargas L (1990) An overview of the analytic hierarchy process and its applications. Eur J Oper Res 48(1):2–8. https://doi.org/10.1016/0377-2217(90)90056-HCrossRef

Whitehead M (2007) A typology of actions to tackle social inequalities in health. J Epidemiol Community Health 61(6):473–478. https://doi.org/10.1136/jech.2005.037242CrossRef

Zimmerman A, Landel R (2007) Six Sigma: a basic overview. University of Virginia Darden School Foundation, Charlottesville

Titel: Define, Measure, Analyze, Improve, Control (DMAIC)
verfasst von: Irene Crisely Pérez-Balboa
Santiago Omar Caballero-Morales
Verlag: Springer Nature Switzerland
Buch: Lean Manufacturing in Latin America
Print ISBN: 978-3-031-70983-8

Electronic ISBN: 978-3-031-70984-5

Copyright-Jahr: 2025
DOI: https://doi.org/10.1007/978-3-031-70984-5_15

Premium Partner

Marktübersichten

Die im Laufe eines Jahres in der „adhäsion“ veröffentlichten Marktübersichten helfen Anwendern verschiedenster Branchen, sich einen gezielten Überblick über Lieferantenangebote zu verschaffen.

Zur Marktübersicht