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Erschienen in:
2012 | OriginalPaper | Buchkapitel
Define
verfasst von : Gabriele Arcidiacono, Claudio Calabrese, Kai Yang
Erschienen in: Leading processes to lead companies: Lean Six Sigma
Verlag: Springer Milan
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Abstract
Define phase is the first step of a Lean Six Sigma project and therefore it is necessary to determine:
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the snapshot of the process through mapping (identifying value added activities and not value added activities)
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the Customer (external or internal)
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weakness and critical points of process
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the scope of the project and therefore the ring of intervention
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a measureable indicator from Customer point of view, called Critical To Quality (CTQ(G)), and customer satisfaction analysis through a proactive approach instead of reactive
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an estimation of potential benefit (economic and/or strategic, written inside the summary document called Project Charte (G)), achievable thanks to the implementation of improvements planned during project development