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2017 | OriginalPaper | Buchkapitel

Design of Service Ecosystem Based on Interactive Design Support in the Case of Job-Hunting Support Services

verfasst von : Yuki Wakisaka, Yuya Yamamoto, Jun Ota, Tatsunori Hara

Erschienen in: Serviceology for Smart Service System

Verlag: Springer Japan

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Abstract

In past research, we developed a model of service ecosystems involving customers, suppliers, and their communities. The model was constructed using general service loops constituted by the plan-do-check-act (PDCA) cycle and was used to describe service ecosystems. The goal of our research series is to construct a design methodology for service ecosystems. To this end, we need to classify service ecosystems and design a new service ecosystem. Since interactive designs are effective for a loop that indicates adaptive services in a model, we classify service ecosystems from the perspective of interactive design. We devised a new interactive design support system as a job-hunting support service. This system helps users formulate job-hunting plans.

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Metadaten
Titel
Design of Service Ecosystem Based on Interactive Design Support in the Case of Job-Hunting Support Services
verfasst von
Yuki Wakisaka
Yuya Yamamoto
Jun Ota
Tatsunori Hara
Copyright-Jahr
2017
Verlag
Springer Japan
DOI
https://doi.org/10.1007/978-4-431-56074-6_2