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A community hospital’s Women’s Center recently moved into a new facility to respond to the exponential growth of women’s health care needs in their market area by redefining, refocusing, reconfiguring, and expanding its women’s health services line. They had an existing smaller center, with fewer services that was part of their outpatient facility. The goal of the new facility is to create a “one stop shopping” model where women can receive a comprehensive range of services conveniently, comfortably, efficiently, and with speed and ease. A similar case was originally published in Cudney and Furterer (2012) and Cudney et al. (2013).
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Engelman, K., Cizik, A., & Ellerbeck, E. (2005). Women’s satisfaction with their mammography experience: Results of a qualitative study. Women & Health, 42(4), 17–35.
Cudney, E., & Furterer, S. (2012). Design for six sigma in product and service development: Applications and case studies. Boca Raton, FL: CRC Press.
Cudney, E., Furterer, S., & Dietrich, D. (2013). Lean systems: Applications and case studies in manufacturing. service, and healthcare. Boca Raton, FL: CRC Press.
TOGAF, 26. (2011). Business Scenarios, http://pubs.opengroup.org/architecture/togaf9-doc/arch/.
- Design of Women’s Center Service Processes
Sandra L. Furterer
- Springer London
- Chapter 10
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