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Erschienen in:
2012 | OriginalPaper | Buchkapitel
Determining the Importance of Performance Measurement Criteria Based on Total Quality Management Using Fuzzy Analytical Network Process
verfasst von : Başar Öztayşi, Ahmet Can Kutlu
Erschienen in: Practical Applications of Intelligent Systems
Verlag: Springer Berlin Heidelberg
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Total Quality Management (TQM) is a management philosophy, with a quality focus, based on the participation of all organization members and has an aim of long-run success through customer satisfaction. On the other hand, performance of a company is measured as to the extent that the company achieves its corporate strategy and goals. In this study, based on the quality frameworks and current TQM literature, a performance measurement model for TQM is proposed and importance of the criteria is determined by using Fuzzy Analytical Network Process (FANP).